Amazon Business Customer Service Associate â German Speaker
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Job Description
ABCS: German Customer Service Associate
Our mission at Amazon is to be Earths most customer-centric company and our Amazon Business Customer Service team plays a vital role in supporting our registered business customers. Here youll be part of a specialized team that understands the unique needs of business customers. We encourage you to bring your professional expertise and solution-oriented mindset to every interaction helping businesses maximize their Amazon experience and operate more efficiently.
What will you do as an Amazon Business CS Associate
Youll be the first point of contact for our registered business customers providing specialized support that helps their businesses run smoothly with this role you will:
- Guide business customers through account setup and management
- Process inquiries about invoices shipments and product concerns
- Assist with business-specific features and account configurations
- Handle customer communications via phone email and Message Us
- Use specialized B2B tools to resolve customer inquiries
- Collaborate with partner departments for complex business solutions
- Share customer feedback to improve business customer experience
- Apply policies and procedures specific to business accounts
What are your hours
This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day late and overnight shifts and your work week is minimum 40 order to match our customer demand we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date
What qualifications do we need from you
- Minimum age: 18 years old
- Have the right to work in Egypt
- Minimum qualification of a high school degree Passed
- Availability for mandatory training (40-hour weeks no vacation during training period)
- Strong communication skills in German (both written and oral fluency)
- Ability to communicate with a wide range of stakeholders (your peers and leaders)
- Experience working with a computer
- Willingness and ability to work in rotating shifts (i.e. early late weekend and overtime as required)
- The availability to work varying shifts from Monday to Sunday on rotational operating hours
- Hard-working articulate and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
What benefits will you receive
One of the great things about joining Amazons Customer Service team is that you dont need past experience in customer service. Youll receive training and be provided with a complete equipment package when you join. Additionally we offer several benefits including:
- Medical insurance
- Social Insurance
- Transportation: We will continue to provide night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally we will provide shuttle buses throughout the day starting 7:00 am to the below drop-off points every 30 min:
- Gas station beside bloom bank
- Downtown Street
If this role sounds like its for you then click on the link below to start the application process!
Youll need to allow 1.5 hours to complete the full application including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best will have the option to save your application between each stage of the application process and return to it if necessary but we strongly advise you to complete the process in one sitting where possible.
If successful we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Required Experience:
IC
Employment Type
Full-Time
