Supplier Auditor - Insurance Claims

Welcome to Hastings Direct From our Group HR Director Pam Angel

Were a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Weve made huge investments in our data and tech capabilities over the past few years along with nurturing our 4Cs culture. Were proud of the journey were on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers but we know theres even bigger opportunity out there. The fact youre now reading this job advert means weve tempted you to find out more about #lifeatHD we really hope you like what you see and youll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for even if youre not 100% sure we would love to hear from you.

Job Title: Supplier Auditor Insurance Claims

Location:Leicester/London/Bexhill Hybrid

Team overview

Our Claims Audit team plays a critical role in safeguarding quality and compliance across our Motor and Supply Chain operations. We work closely with suppliers and internal stakeholders to ensure robust risk management deliver actionable insights and drive continuous improvement.

Collaboration integrity and a focus on delivering value are at the heart of what we do. By combining technical expertise with strong stakeholder engagement we help shape best practices influence key decisions and ensure fair outcomes for customers.

As part of this team youll contribute to audit strategies that protect our business and customers build strong relationships across the supply chain and ensure our claims processes remain efficient compliant and customer focused.

Job details youll need to have demonstrable experience in:

• Developing a complete understanding of all internal and supplier claims processes new commercial initiatives best practice and the impact of inefficient processes
• Designing and developing relevant effective audit approaches and delivering independent balanced and accurate/evidenced reporting
• Managing relationships with senior personnel within each Supplier to ensure scoping attendance agendas and feedback is delivered effectively
• Identifying areas for indemnity savings strengths and areas for development and providing focused solutions where necessary
• Completing and applying root cause analysis including assessment of systems controls and complaints
• Completing both the on-site and remote risk-based audits

Transferable essential skills we would love you to have:

• Extensive motor claims knowledge and experience or a combination of both motor claims and home claims
• Strong analytical skills with the ability to interpret MI and identify areas of risk and opportunity
• Strong stakeholder management skills and able to challenge in the right way

The interview process

Our interview process involves the below:

• Recruiter screening call
• 1st stage interview with hiring leader(1 hour 45 mins)

As a Disability Confident employer were committed to ensuring our recruitment processes are fully inclusive what this means to you is if youre applying for a job with us youll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS please visit our inclusive business page on our careers website.

Unfortunately we are unable to progress with candidates that require sponsorship at this time

What we offer

Join us and youll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues customers company and community. As one of our colleagues youll be helping to drive our growth so in return well give you all the support training and development you need. Not to mention plenty of recognition and rewards and the scope to voice your ideas and put them into practice.

Reward

Salary Attractive salary based on experience (pay reviews also completed each year)

Flexible Working We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail including days in the office and at home.

Competitive Bonus Scheme- All colleagues are eligible for our annual 4Cs performance bonus which is usually paid in March. The scheme is based on Hastings performance against our business goals and your own personal performance.

Physical Wellbeing We like to help our colleagues take a proactive approach in keeping themselves well thats why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost pension contribution match up to 10% we are proud to provide you with an AWARD WINNING package which includes discounts and cashback at everyday retailers and on our own products fee free independent mortgage advice and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled thats why we have a range of support to help you keep yourself well. We have the thrive mental health app our colleague assistance programme available 24/7 our own in-house mental health first aiders support groups and a dedicated team to make sure we are covering your needs.

Theres more! 25 days annual leave bank holidays with the option to buy or sell one of your contracted weeks access to private healthcare dental plans discounted health assessments cycle to work and tech schemes discounted and free onsite facilities social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits which involve committing to a 12-month payment schedule are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job well deliver good outcomes for every customer helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. Wetreat customerslike we want to be treated - fairly respectfully and with their best interests at heart.

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Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender age race disability ethnic background religion/belief sexual orientation gender reassignment or marital/family status. Please also note that we have a thorough referencing process which includes credit and criminal record checks.

At Hastings Direct were committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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