Senior Network Operations Center Technician
Senior Network Operations Center Technician
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$ 111000 - 111000
1 Vacancy
Job Description
Date Posted:
Country:
United States of AmericaLocation:
HMD31: Annapolis MD 2551 Riva Road Annapolis MD 21401-7435 USAPosition Role Type:
OnsiteU.S. Citizen U.S. Person or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens U.S. nationals U.S. permanent residents or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of U.S. Person go here: Clearance: None/Not RequiredThis role will contribute to the Tier 2 CAS Network Operations Center. This position is responsible for the incident management of customers within the CAS Operational environment. This position is responsible for diagnosing failures of systems and networks and performing actions to resolve basic technical queries from Collins Aerospace CAS customers and Business Units.
What YOU will do:
- Monitors network management system and engages telecom providers to drive restoral efforts.
- Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
- Solves systems and network problems/questions with limited scope and complexity.
- Applies technical knowledge to oversee high availability IP networks messaging systems and Air to Ground data communications equipment and systems.
- Identifies resolutions of routine technical queries from Collins Aerospace CAS customers and CAS Business Units.
- Takes guidance from other team members or management to resolve less routine issues.
- Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.
- Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
- Monitors and troubleshoots system performance troubleshoots resolves or escalates network issues.
- Understands deployment configuration and maintenance routines and develops tools to make the process more efficient.
- Participates in network solutions design and configurations.
- Analyzes issues and provides customers with guidance to resolve problems this includes great focus and attention to details
- This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.
What YOU will learn:
Will be trained on three all NOC (3) positions Transport DataLink Applications in 4-6 months.
***These positions will be trained one by one from a span of 3 weeks to a month and a half.
Transport Continuous monitoring from the core to the edge for all ARINC Global Network components including all routers switched firewalls circuits etc.
DataLink Continuous monitoring of the ground station/radios and central processing systems that make air to ground datalink communications possible.
Applications Continuous monitoring of the central channels connected to routers which facilitate the daily flow of millions of messages.
Qualifications YOU must have:
Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience
Current or in progress: CCNA or Security certification
Prior experience in a customer service-oriented technical support environment.
Prior experience with TCP/IP networking protocols computer hardware/software interconnection and interface standards.
Experience troubleshooting Cisco equipment and working knowledge of routing protocols such as HSRP and BGP.
Qualifications We Prefer:
Proficiency in multitasking including prioritizing multiple incidents and collaborating across teams.
Strong attention to detail and ability to analyze and interpret complex system behavior.
What We Offer
Some of our competitive benefits package includes:
Medical dental and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds
Tuition reimbursement
Life insurance and disability coverage
Ovia Health fertility and family planning
Employee Assistance Plan
Incentives for a Healthy You
Autism Benefit
Doctor on Demand
Adoption Assistance
Second Opinion program
And more!
Learn More & Apply Now!
Avionics delivers advanced cockpit displays vision systems and comprehensive digital solutions for global government commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers crews and militaries from aircraft and airports to air traffic management. Join us in creating solutions that connect the world one flight at a time. Start your application today.
* Please consider the following role type definitions as you apply for this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.
At Collins the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other propel us all higher again and again.
Apply now and be part of the team thats redefining aerospace every day.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
Senior IC
Employment Type
Full-Time
