Contact Centre Agent
Contact Centre Agent
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Job Description
To provide an excellent customer service in accordance with the companys standards regulations and requirements
To represent the company in a professional manner to its customers over the telephone at all times
To provide and promote all associated company products and services
Key Responsibilities
- To undertake the efficient and courteous answering of incoming telephone calls and make outgoing calls for Condor Ferries / Brittany Ferries Channel Island services & holiday packages
- To engage with people through multimedia contact webchat emails and social media.
- To provide the smooth and efficient processing of all basic reservations promoting all company products and services
- To action and accurately relay information in all aspects of company operations ensuring that all facts are correct.
- To assist in achieving targets and standards as set down by the Contact CentreManager
- To deal with on a day to day basis any queries complaints or problems resulting from a reservations aspect
- Carry out any additional requirements delegated by the Contact Centre Manager that are deemed necessary for the effective function of the Customer Service / Contact Centre department
The Company
Condor Ferries was founded in 1964 and initially operated a passenger service between France and the Channel 1985 the first service linking the Channel Islands with the UK was launched and since then Condor Ferries has operated a year-round service connecting the UK Guernsey and Jersey and the port of St Malo in France. Each year we carry over 1 million passengers and 200000 passenger vehicles on our services.
Benefits
5% employer pension contributions
Life assurance should the worst happen
Training & Development opportunities
Employee recognition scheme
Condor Ferries is an equal opportunities employer with a keen focus on diversity and inclusion. We believe everyone should be respected for their individuality and be comfortable to enjoy their experience with the Company whether working or travelling with us. We encourage and support this focus through our internal policy and by raising awareness amongst our staff through appropriate training. We take great care to ensure that we find the right people to become part of our remarkable team. Passion integrity and motivation being just a few of the outstanding qualities that we look for in potential candidates we dont just hire staff we invest in people.
Documents
Required Experience:
Unclear Seniority
Employment Type
Full-Time
