Junior Brand and Customer Manager â Vaccines

Job Description

We are a global pharmaceutical company committed to preventing disease and protecting public health through innovative vaccines. Our mission is to deliver safe effective immunization solutions that improve population health worldwide. Join a collaborative mission-driven team focused on measurable brand growth and customer value.

Role overview The Junior Brand & Customer Manager Vaccines will support the execution of brand plans and customer engagement strategies across our HPV and Pneumonia vaccine portfolio. This role blends marketing execution customer-facing activities digital channel management and cross-functional collaboration to deliver compliant high-quality initiatives that drive awareness and uptake.

Key responsibilities

• Support execution of brand plans and customer engagement strategies for the HPV and Pneumonia vaccines portfolio.
• Contribute to adaptation and development of global marketing campaigns (traditional digital omnichannel) in partnership with external agencies targeting prioritized customer segments (HCC HCP) ensuring quality and timely delivery.
• Support locally developed marketing initiatives for HCC and HCP targets including concept development and execution.
• Assist in creation approval and distribution of promotional and educational customer-facing materials while ensuring compliance with internal policies local regulations and industry codes.
• Prepare reports presentations and dashboards to support Business Unit decision-making and business reviews.
• Manage administrative and operational tasks related to marketing activities including budget tracking contracting and purchase orders.
• Support planning and execution of scientific events congresses webinars and other customer engagement activities.
• Monitor and analyze customer feedback from webinars and HCP campaigns; translate insights into actionable recommendations.
• Work closely with the sales team to provide customer-facing content and ensure alignment with field activities.
• Collaborate with cross-functional teams (Medical Affairs Market Access Corporate Communications Regulatory Legal) to align activities and ensure scientific accuracy and compliance.
• Follow up on digital projects including websites CRM campaigns and social media initiatives; coordinate with agencies and internal stakeholders.
• Support management of digital channels and contribute to development and maintenance of website content ensuring accuracy relevance and compliance.
• Create adapt and schedule organic social media content (posts visuals short videos) to increase awareness and engagement.
• Support community management of social platforms: monitor channels escalate issues and respond in a compliant manner.
• Ensure adherence to compliance standards internal processes and industry codes in all marketing activities.
• Proactively identify opportunities for process improvement and propose ideas to increase customer value and marketing efficiency.

Required qualifications

• Bachelors degree in life sciences marketing communications business or related field.
• 13 years experience in pharmaceutical/biotech marketing brand management customer engagement or agency roles; experience with vaccines or vaccine-related projects is a plus.
• Understanding of HCP and HCC customer segments and healthcare channels.
• Familiarity with digital marketing tools and social media platforms; experience with CRM content management systems (CMS) and basic analytics tools (Excel Power BI/Tableau Google Analytics) is desirable.
• Strong written and verbal communication skills; able to create clear compelling customer-facing materials and executive presentations.
• High attention to detail excellent organizational skills and the ability to manage multiple projects and deadlines.
• Strong interpersonal skills and experience working cross-functionally.
• Knowledge of industry compliance requirements and promotional review processes; able to work within regulatory constraints.
• Comfortable with occasional travel for events and face-to-face stakeholder engagement.

What we offer

• The opportunity to contribute to public health through vaccines that prevent disease.
• A collaborative supportive work environment with cross-functional exposure.
• Learning and career development opportunities within a global pharmaceutical company.
• Competitive salary and benefits package (details to be discussed at offer stage).

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Preferred Skills:

Job Posting End Date:

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.