Junior Brand and Customer Manager â Vaccines
Junior Brand and Customer Manager â Vaccines
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Job Description
Job Description
We are a global pharmaceutical company committed to preventing disease and protecting public health through innovative vaccines. Our mission is to deliver safe effective immunization solutions that improve population health worldwide. Join a collaborative mission-driven team focused on measurable brand growth and customer value.
Role overview The Junior Brand & Customer Manager Vaccines will support the execution of brand plans and customer engagement strategies across our HPV and Pneumonia vaccine portfolio. This role blends marketing execution customer-facing activities digital channel management and cross-functional collaboration to deliver compliant high-quality initiatives that drive awareness and uptake.
Key responsibilities
- Support execution of brand plans and customer engagement strategies for the HPV and Pneumonia vaccines portfolio.
- Contribute to adaptation and development of global marketing campaigns (traditional digital omnichannel) in partnership with external agencies targeting prioritized customer segments (HCC HCP) ensuring quality and timely delivery.
- Support locally developed marketing initiatives for HCC and HCP targets including concept development and execution.
- Assist in creation approval and distribution of promotional and educational customer-facing materials while ensuring compliance with internal policies local regulations and industry codes.
- Prepare reports presentations and dashboards to support Business Unit decision-making and business reviews.
- Manage administrative and operational tasks related to marketing activities including budget tracking contracting and purchase orders.
- Support planning and execution of scientific events congresses webinars and other customer engagement activities.
- Monitor and analyze customer feedback from webinars and HCP campaigns; translate insights into actionable recommendations.
- Work closely with the sales team to provide customer-facing content and ensure alignment with field activities.
- Collaborate with cross-functional teams (Medical Affairs Market Access Corporate Communications Regulatory Legal) to align activities and ensure scientific accuracy and compliance.
- Follow up on digital projects including websites CRM campaigns and social media initiatives; coordinate with agencies and internal stakeholders.
- Support management of digital channels and contribute to development and maintenance of website content ensuring accuracy relevance and compliance.
- Create adapt and schedule organic social media content (posts visuals short videos) to increase awareness and engagement.
- Support community management of social platforms: monitor channels escalate issues and respond in a compliant manner.
- Ensure adherence to compliance standards internal processes and industry codes in all marketing activities.
- Proactively identify opportunities for process improvement and propose ideas to increase customer value and marketing efficiency.
Required qualifications
- Bachelors degree in life sciences marketing communications business or related field.
- 13 years experience in pharmaceutical/biotech marketing brand management customer engagement or agency roles; experience with vaccines or vaccine-related projects is a plus.
- Understanding of HCP and HCC customer segments and healthcare channels.
- Familiarity with digital marketing tools and social media platforms; experience with CRM content management systems (CMS) and basic analytics tools (Excel Power BI/Tableau Google Analytics) is desirable.
- Strong written and verbal communication skills; able to create clear compelling customer-facing materials and executive presentations.
- High attention to detail excellent organizational skills and the ability to manage multiple projects and deadlines.
- Strong interpersonal skills and experience working cross-functionally.
- Knowledge of industry compliance requirements and promotional review processes; able to work within regulatory constraints.
- Comfortable with occasional travel for events and face-to-face stakeholder engagement.
What we offer
- The opportunity to contribute to public health through vaccines that prevent disease.
- A collaborative supportive work environment with cross-functional exposure.
- Learning and career development opportunities within a global pharmaceutical company.
- Competitive salary and benefits package (details to be discussed at offer stage).
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
10%Flexible Work Arrangements:
HybridShift:
Not IndicatedValid Driving License:
NoHazardous Material(s):
n/aRequired Skills:
Brand Management Creative Campaign Development Digital Marketing Market Analysis Marketing Strategy Implementation Product Management Strategic PlanningPreferred Skills:
Job Posting End Date:
09/10/2025*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Required Experience:
Manager
Employment Type
Full-Time
