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You will be updated with latest job alerts via emailPrincipal Duties/Responsibilities
Process & client service management Client Management: Handle a portfolio of clients in collaboration with NA client service teams Client Support: Assist Client Advocacy colleagues in preparing reviewing and managing tasks related to North America Risk & Broking Property and Casualty insurance renewals including document and data management. Collaboration: Work with functional and client management teams to finalize deliverables. Eg. Loss Runs COPE details Exposure information Policy Documents delivery Premium finance Accounting & Settlement issues Summaries of Insurance to ensure clients understand their coverage Schematics Certificates etc Meetings: Arrange and facilitate internal / external strategy meetings (with clients) for policy renewals preparing minutes and supporting coordination between Advocacy and Broking teams. Proposal Process: Participate in drafting proposals ensuring data accuracy for client submissions and following up with carriers on binding confirmations. Tax Filing: Collaborate with the service teams and client teams to ensure timely tax filings avoiding penalties for late or incorrect submissions. Process Quality management Quality Assurance: Aid in quality control and continuous improvement publishing quality metrics and ensuring compliance with regulations and internal standards.
Principal Duties/Responsibilities
Escalation Management: Manage escalations effectively by collaborating with stakeholders and leading root cause analysis to prevent future issues. People Development: Training & Mentorship: Train and mentor new and existing team members evaluate training programs and facilitate internal learning solutions.
Top 5 Competencies
Communication
Problem-Solving
Adapts to Change
Influencing Stakeholders
Developing Talent
Qualifications:
Graduate Banking Finance Insurance related courses (Preferred)
Any insurance qualification (Preferred)
Skills:
MS Office i.e. MS Teams Excel Powerpoint etc.
Interpersonal Skills
Working in Teams
Driving Excellence
Dealing with ambiguity
Knowledge and Experience:
6 to 7 years for experience in the Insurance renewal cycle business
Experience in conducting technical process related trainings on a one-to-one basis (Preferable)
US insurance experience (Mandatory)
Understanding of the end-to-end insurance renewal cycle and its stages
Thorough knowledge and understanding of various insurance documents
An understanding of catastrophe modelling will be useful
Required Experience:
Senior IC
Full-Time