Support the administration operations maintenance environmental management and troubleshooting of enterprise GRC platforms and applications currently RSA Archer.
Partner with security and infrastructure teams to maintain high system availability.
Support enterprise GRC platforms to accommodate business requirements and design changes.
Troubleshoot data feed integrations stakeholder notifications and reporting requirements.
Train users on enterprise GRC platforms ensuring effective navigation and comprehension of processes and terminology.
Manage and maintain user accounts including bulk uploads and single account creation.
Transfer and validate data for reporting purposes including exporting/importing into ingestible templates.
Assist Database Administrators in designing implementing and testing database changes SQL performance tuning and upgrade strategies.
Maintain detailed documentation for system designs configurations processes and service records.
Collaborate with cross-functional teams to support IT infrastructure projects providing technical leadership.
Mentor junior team members and provide guidance on best practices and technical challenges.
Participate in 24/7/365 on-call rotation as required.
Required Qualifications
Bachelors degree in Computer Science Information Systems Cybersecurity or a related field (or equivalent experience).
At least 8 years of experience in Information Security or equivalent IT-related experience.
Proficiency in enterprise GRC platforms particularly RSA Archer.
Knowledge of database administration tasks including performance tuning maintenance and optimization.
Strong troubleshooting skills for LAN/WAN connectivity throughput and related network issues.
Experience in collaborating with Database and System Administrators to support business applications.
Excellent communication and documentation skills with the ability to explain complex technical concepts to non-technical stakeholders.
Familiarity with CIS Controls NIST SP 800-53 Rev. 5 and DISA STIGs.
Strong organizational analytical and problem-solving skills.
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