Implementation Engineer
Implementation Engineer
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Job Description
Job Title: Implementation Engineer (SaaS Product)
Working Style: Onsite
Location: Karachi
Compensation: Market Competitive
Job Overview
As an Implementation Engineer youll be the architect of success for our onboarding process guiding customers from discovery through deployment and empowerment. Youll translate business requirements into optimal technical solutions deliver seamless rollout experiences and ensure customer teams are confident and empowered using our platform.
Key Responsibilities
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Engage with clients to deeply understand their business needs challenges and workflows
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Collaborate closely with Business Development and Product teams to align solution designs with strategic objectives
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Provide expert consultation to steer clients toward the most effective configurations of our platform
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Lead end-to-end implementation aligned with the Statement of Work (SOW) consistently adding value beyond expectations
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Configure integrations custom workflows and deployments tailored to client environments
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Ensure project delivery on time and within scope coordinating effectively across teams
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Design and deliver comprehensive training programs and clear documentation for client teams
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Empower clients to become self-sufficient and confident in managing their operations using our solutions
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Maintain detailed case studies highlighting unique complex or innovative implementations
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Continuously refine onboarding training and implementation processes to enhance efficiency and quality
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Support the creation and improvement of internal training materials and resources
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Guide clients through User Acceptance Testing (UAT) and lead post-implementation support for smooth transitions
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Participate in product demos and training sessions as required
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Serve as a trusted point of contact to elevate the overall client experience
Job Requirements
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3-5 years of experience in SaaS implementation deployment or consulting
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Strong ability to translate business requirements into technical specifications
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Familiarity with APIs CRM or contact center integrations and SaaS deployment workflows (bonus for exposure to AI agent platforms)
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Experience delivering training documentation or support to client teams
Employment Type
Full Time
