Order Fulfillment & Customer Service Specialist
Order Fulfillment & Customer Service Specialist
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$ 16 - 19
1 Vacancy
Job Description
Gearharts Fine Chocolates has been creating artisan chocolates and delighting customers in Charlottesville Virginia for over two decades. Were a well-established locally-owned business that values quality customer service and team members who take pride in their work.
Position Overview: Were seeking a detail-oriented energetic team member to manage our complete order fulfillment process from wholesale corporate and retail channels - from answering customer calls to ensuring every order leaves our facility perfectly prepared. This is an excellent opportunity for someone who enjoys variety in their work and wants to grow with an established local business.
What Youll Do:
- Process customer orders across all channels by phone and online systems
- Carefully package our artisan chocolates to maintain quality standards
- Organize and schedule orders for efficient fulfillment
- Prepare shipments and coordinate with delivery services
- Make local deliveries as needed
- Maintain organized inventory records and clean workspace
- Provide exceptional customer service that reflects our 25-year reputation
What Were Looking For:
- Strong attention to detail and organizational skills
- Excellent phone manner and customer service instincts
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable with basic computer systems and learning new processes
- Reliable transportation for local deliveries
- Positive attitude and team player mentality
- Previous customer service or fulfillment experience preferred but not required
- Ability to work on your feet and lift modest weights
What We Offer:
- Full-time position with excellent daytime hours.
- Competitive hourly wage based on experience
- Full time Benefits: Health insurance Simple IRA Paid Vacation Employee Discount
- Growth opportunities within our expanding business
- Great work environment with a supportive experienced team
- 25 years of stability - join a proven successful local business
Ready to Join Our Team Send your resume and a brief note about why youd be great in this role. Were looking for someone who shares our commitment to quality and customer in person or at:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
