Technical Implementation Procedure Writer
Technical Implementation Procedure Writer
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Job Description
Join us in shaping the future of Commercial Banking! As a pivotal member of our team you will have the opportunity to lead and innovate in a dynamic client-facing environment. Your expertise will drive the success of our Technical Product Implementations and Training Management setting the tone for our clients business expansion. Be part of a team that values creativity collaboration and strategic thinking. Together we will empower our clients and make a significant impact in the banking industry.
As a Technical Product Implementations and Training Management professional within the Client Onboarding and Service organization you will play a crucial role in developing and executing training strategies for our Technical Project Managers. You will work closely with global teams to enhance our implementation processes ensuring our clients receive the best possible experience. Your work will directly contribute to the growth and success of our clients and the wider community.
Job Responsibilities:
- Partner closely with global Product/Client Technical On-boarding teams to perform procedure analysis and develop training programs.
- Own the end-to-end development and execution of training programs including curriculum design logistics planning pre-work and post-program activities.
- Create and modify procedures for the organization.
- Utilize creative problem-solving and decision-making abilities.
- Ensure adherence to policy procedures and global regulatory requirements.
- Identify escalate and resolve risks and issues to closure.
- Collaborate on strategic business initiatives as a Subject Matter Expert.
Required qualifications capabilities and skills:
- 5 years of industry experience in an implementation function including client-facing roles within the banking space.
- Technical working experience in payments B2B systems integration and ERP like Oracle SAP NetSuite.
- BA/BS degree.
- Experience with training plan and procedures creation along with training facilitation.
- Proven capability of applying project management methodology to develop an implementation plan and execute deliverables for complex strategic change programs.
- Strong organizational skills to meet deadlines in a fast-paced environment with attention to detail.
- Strong interactive personal and communication skills with the ability to influence others for positive results.
- Executive presence; able to manage stakeholder expectations at various levels and communicate effectively and clearly.
- Proficiency in Microsoft Office Suite.
- Ability to map and document progress of complex workflows.
Preferred qualifications capabilities and skills:
- Cash Management and Treasury Services product experience.
- Previous direct external client interaction experience.
- Consulting experience is a plus.
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required (10%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
Employment Type
Full-Time
