Service Manager
Service Manager
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Job Description
The Service Manager is responsible for direct Operational relationship with the client as well as Operational responsible for the contract with the client ensuring a right balance between Delivery and the Account Manager.
The Service Manager is also aware of any Change Management on the respective account acting as SPOC for any standard and non-standard change requests from the client.
Job responsibilities:
- Ensure Governance adherence for each project under portfolio
- Attend internal alignment meetings with all the parties involved
- Attend monthly operational meetings with the client
- Work closely with Horizontal Leads and ensure BBP adherence
- Ensure Account Transformation plans are in place
- Coaching and mentoring of the SMs / ALs under supervision
- Finance management and overview
- Customer relationship
- CSI methodology and mindset
- Act as an escalation point for the clients under portfolio
- Performance Management
- Account profile - ensure data is kept up to date and its accuracy
- Assist in Pre-sales solution / validation (when required)
- Ensure the appropriate levels of communication with all stakeholders within the customer organization
- Find synergies to drive financial efficiencies throughout the account
- Ensure continuous improvement of processes; evaluate new methods and approaches to delivering the service.
- Ability to develop and maintain excellent relationships with external and internal customers;
- Proven leadership and good facilitation and consensus building skills required;
- Open and clear communication skills;
- Experience working in a multi-national organization and having good cultural sensitivity awareness;
- English proficiency - written and verbal;
- Expertise and proven knowledge within the areas of Service Lifecycle (especially business relationship management service strategy service design and operations);
- At least 5-year experience in managing customers launching projects managing contracts and financial aspects;
- English proficiency is a must;
- Project management skills;
- Client Focus;
- Strategic Thinking;
- Change Management and Problem-Solving skills;
- Medical device or pharma background is nice to have.
You will find here not only a challenging and interesting workplace but also a rewarding work experience with competitive compensation and benefit packages:
- A dynamic and multinational environment with dedicated professionals who are ready to share their knowledge with you;
- Soft skills and technical training for current and emerging products and technologies;
- Career development: opportunity to grow within the team;
- Special referral bonuses for recommending your friends;
- Private Medical subscription;
- Meal tickets;
- Extra vacation days;
- Flexible working hours and work from home aligned with project needs;
- Friendly team who is eager to meet you.
We are the Stefanini group a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here we like to say that technology is not the end but the means: what really matters are the people who drive it all.
Our mindset is AI First meaning we invest in cutting-edge technology in everything we do focusing on results for our clients.
We are a company A GROUP that breathes collaboration and offers a dynamic environment where you will learn by doing grow alongside the team and have space to contribute with ideas and projects.
More than just talking about digital transformation we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop innovate and be part of something bigger the Stefanini Group is your place.
Required Experience:
Manager
Employment Type
Temp
