DescriptionPrincipal Duties/Responsibilities
Process&StakeholderManagement:
- Deliver/ManageKPIsandmetricsinlinewiththeprescribedtargets
- Prioritizeandorganizeworkaccordingtobusinesspriorities.
- Developanindepthunderstandingofthetechnicalaspects oftheprocess.
- Drivingprocessimprovementswithinteamforimprovedefficiencyclientexperienceorbetter risk controls
- Periodicreviewofprocess risksandensuringadequatecontrols areinplace.
- Meetingwithstakeholders todiscussprocessrelatedchallengesandopportunities
- Workwithrelevant stakeholdersforeffectivelyresolvingescalations.
- Leadingprojects/tasksE2Eincoordinationwithonshorestakeholders
ResourcePlanning:
- Forecastingandplanningofresourcerequirements
- Manageresources efficientlythrough peaksand troughsinthebusiness cycle.
- Ensurecontingencyplanningisinplaceforcriticalresources
PeopleManagement/Development:
- Settingappropriategoals &expectationsfortheteamandconductingregularprogressreviews.
- Workcloselywithindividualsandgroomthemtotheirfullpotential.
- Assessinganddevelopingcompetencylevelstomakesureteammembershavetheexpertise needed to add value to the business.
- performance.
- Conduct1-1andteammeetings inlinewithOperational EngagementFramework.
- Managingattritionandabsenteeism intheteam.
Top5Competencies
- FocusingonClients
- Workingin Teams
- DrivingExcellence
- InfluencingStakeholders
- DevelopingTalent
Qualifications:
Skills:
- Excellentverbalandwrittencommunicationskills.
- GoodInterpersonalskills
- GoodAnalyticalskills
Knowledge:
- GoodunderstandingofAccounting &InsurancePrinciplespreferable
EligibilityCriteria
- Minimum 3 years experience as a Team leader managing a team of 15 individuals
Qualifications