Research Senior Associate

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Description

As a Senior User Experience Researcher within the business accelerator team you will work alongside design product content and engineering teams committed to creating customer-led products and services. You will play a critical role in creating useful and customer-focused products working with stakeholders across functions and levels to have an impact at all stages of design and product development.

JP Morgan Chase continuously seeks innovative ways to attract customers deepen engagement and drive user satisfaction through delightful interactions with digital products and experiences. Our business accelerator teams work at the heart of new product development to design build and manage new consumer and business-facing products and solutions. We are part of one of the new ventures within the business accelerator focused on developing products that put the customer at the centre. We have created a new B2B organisation with diverse professionals that come from a wide set of skills backgrounds and experiences.

Culture is important to us and we are looking for intellectually curious and driven individuals with a demonstrated passion for creating compelling B2B products and services for our customers. We are looking for a Senior User Experience Researcher to join this role you will be working alongside design product content and engineer committed to creating customer-led products and services. You will play a critical role in creating useful and customer focused products.

You will work with stakeholders across functions and levels and have impact at all stages of design and product development. You will explore user behaviours and motivations by conducting primary research such as field studies interviews diary studies participatory workshops usability testing and working closely with teams analysing behavioural data.

Job responsibilities include:

Lead and conduct user research in a given product area working closely with Design Content Product and Engineering

Work with team members and stakeholders to prioritise research opportunities in a fast-paced rapidly changing environment.

Lead and advise on research plans overall user research strategy and methods

Manage and conduct generative and evaluation research

Conduct independent research on multiple aspects of products and experiences

Understand and incorporate complex technical and business requirements into research

Advocate and provide guidance on how to use customer insights and data to inform decisions

Present and communicate user research and recommendations to the larger organisation

Support and develop best practices research methodologies and frameworks to drive efficiency across the organisation

Be an advocate for the customers and foster a shared understanding of a customer first approach in the organisation.

Required qualifications capabilities and skills:

Strong hands-on experience as a Senior UX Researcher in a product or service environment.

Experienced in a wide range of exploratory and evaluative research methods in product and/or service development

Experience scaling research processes and defining best practice

Passion for championing the customer

In-depth understanding of UX and UI design

Critical-thinking and problem-solving skills

Solid communication and interpersonal skills

Ability to communicate research insights to different stakeholders

Thrive in a fast-paced collaborative team-oriented cross-functional environment

Develop and sustain effective and cooperative working relationships with peers managers and other internal or external stakeholders

Bachelors degree in HCI Human Factors Cognitive Psychology Sociology Anthropology or related field or equivalent professional experience

Preferred qualifications capabilities and skills:

Experience in the Atlassian suite of software (Confluence) is desirable

Experience with B2B applications preferred

Required Experience:

Senior IC

DescriptionAs a Senior User Experience Researcher within the business accelerator team you will work alongside design product content and engineering teams committed to creating customer-led products and services. You will play a critical role in creating useful and customer-focused products working...