NCDOT -Technical Specialist- Junior
NCDOT -Technical Specialist- Junior
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Salary Not Disclosed
1 Vacancy
Job Description
**This position requires 3 days onsite per week at DMV Rocky Mount with limited travel to office locations as needed to assess business processes.**
**Candidate must currently live in NC.**
The North Carolina Department of Transportation (NCDOT) Division of Motor Vehicles (DMV) is embarking on a strategic initiative to streamline and modernize its core business processes. We are seeking a Process Improvement Analyst to partner closely with DMV leadership frontline staff and IT teams to analyze current workflows identify pain points and design more efficient user-friendly and sustainable ways of delivering DMV services. This role is highly collaborative and consultative requiring strong business process analysis skills stakeholder engagement and the ability to recommend actionable solutions that improve both customer and employee experiences. Key Responsibilities include Current State Analysis (Conduct interviews workshops and on-site observations with DMV staff and leadership to understand how processes currently operate; Document end-to-end workflows systems handoffs and dependencies; Identify gaps bottlenecks and redundant steps impacting efficiency and service quality) Process Redesign (Develop future-state process maps incorporating best practices and lean methodologies; Recommend process changes technology enhancements and organizational adjustments to reduce complexity and improve user satisfaction; Collaborate with IT teams and Business Analysts to ensure process changes align with system capabilities or future system upgrades) Change Management (Facilitate stakeholder buy-in for new processes through presentations workshops and clear documentation; Support DMV leadership in implementing pilot programs or phased rollouts of redesigned processes; Track measurable improvements post-implementation) and Continuous Improvement (Establish KPIs to monitor process performance; Provide ongoing recommendations for refinement and long-term sustainability).
Employment Type
Full-time
