Apptad - Hands & Feets

Job Title: Hands & Feets Specialist
Location: Las Vegas NV 89118
Mode : Contract (6 Months)

Need profiles with data center background


Roles and Responsibilities
Update DC Sheet/Inventory
Update DC Portal
Server OS installation.
Server Configuration
Update Firmware BIOS and drivers etc.
Vendor co-ordination for hardware issue
Share Logs with Vendor for hardware issue
Vendor Escorting in DC
Parts received and return
Server Mounting
Server Movement
Rack Movement
Prepare Gatepass for Device Movement
Escorting Vendor in MUX Room
Coordination with Network Team
Network Connectivity
Coordination with Teams (VM Storage Backup & Unix)
Maintain DC Store (Server Part Only)
Coordinate with Custom for Material inspection
Coordinate with Logistics Team
PO and Invoice status check
Maintain Authorization Sheet (DC MUX & Fire Proof Safe)
MUX room cleanup
DC cleanup
Check and maintain Power and Cooling in DC
Labeling on Racks and Devices
BMS servers issues
provide Recording Backup as per admin request
Tape Movement to Fire Proof Safe
ATS Installation
ATS Configuration
PDU Installation
Reports
Remedy and Tasks
Mail update (1.) - Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes
Collate audit findings analyse the same and prepare reports on the findings
Support to the LoB HR to come up with an action plan based on the audit finding
Follow up with the LoB HR for execution of action plans to ensure closure of non-compliance
Prepare reports periodically for the CoE review with the Senior Management
Share reports / data with the LoB HR leaders on a periodic / ad-hoc basis to help them monitor their average resource cost targets / wage bill as a % of revenue / other relevant KPPs and metrics
Track lateral hiring as per the lateral hiring grid / other metrics relevant to LoBs and share reports with them as and when required
Compile data and prepare monthly / quarterly update reports as per the requirement of LoBs and CoE
Share reports with the supervisor for review and circulation to relevant stakeholders
Provide inputs (if any) on improving the current reports
Study the HR plan and understand requirements from the CoE
Understand the requirements from LoBs; Document the requirements for automation / enhancement of the process and share with supervisor for review
Provide recommendations to the supervisor on the design / change of HR processes basis their implications in HCL context best practices through competitor analysis and research material available
Pilot and test the new process; Prepare training material support socialization of the same across Business Units
Coordinate with the LoB HR and Business leaders to enable rollout of the new processes
Follow up with the Process and Policies Team to ensure right automation and policy document updation due to changed processes
Respond to customer queries as and when required and escalate to supervisor when required
Soft Skills
Strong written and verbal communication skills
Ability to provide consistent excellent customer support to entire staff representing a variety of personalities and management levels
Strong customer service skills
Ability to interact with customers so as to ensure that the service is polite efficient and responsive
Must be detail oriented and self-motivating self-starter with ability to work on their own initiatives
To work through issues analytically to a successful conclusion
Flexibility with respect to time client deliverables need to be met with a Can do attitude
Excellent problem solving / quantitative/ analytical skills
Experience of managing and leading a geographically and culturally diverse team

Desired Experience
Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
Strong Microsoft Office skills (Outlook Word and Excel)
Thorough understanding of Outlooks calendaring tool
Understanding of Exchange functional accounts and how they are used within Microsoft technologies
Teamwork
Technical Expertise
Interpersonal Effectiveness
Concern for Order and Quality
Desk side Support Management
Customer Relationship Management
Vendor Relationship Management
Project Management
SLA Management including Incident problem Configuration Service request etc.
Daily review with the Country Managers
Periodic reviews with Customer and Vendors
MIS and Reporting

Other Skills / Experience
Ideal candidate would be expected to have a good understanding of IT Infrastructure Contract and Vendor Management.
Management of the Region
A significant travel is expected on the job hence should be willing to work in such a role
Location of work will be the client offices in the respective geography / location. Flexibility in relocation based on job requirements will be desired