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Position: Senior System Tester
Location: Concord New Hampshire (Hybrid)
Duration: 3 Years
Client: State of NH
Department: Department of Health and Human Services - Staff Augmentation Services for the Medicaid Enterprise Systems Initiatives
SOW Number: RFP-2025-DMS-04-STAFF
Job Description:
Provide day-to-day application support to business applications off-the-shelf custom thick client web and mobile applications. This position will collaborate and coordinate internal and external technical and non-technical resources to deliver support and project tasks.
This position also supports and improves business processes application use and the development of performance metrics.
Timely resolution of user requests and technology issues.
Training of employees on application use functionality data quality and reporting and help them resolve application issues.
Produce organized and informative system documentation including details of application configuration and installation and client infrastructure.
Build and create a knowledge base; ensure other IT team members are informed and educated.
Management of relationship business partners internal and external technology partners and vendors.
Analysis and implementation of best practice business processes aligned with the correct technology and tools.
Monitor routine and critical processes and workflows and proactively identify problem trends.
Conduct application testing build test plans and scripts support client application testing and collect and summarize test data Experience with Amazon Web Services (AWS) or Azure cloud services.
Strong communicator and relationship builder with all levels of the organization and ability to communicate technical issues to non-technical business colleagues.
Passion and demonstrated ability for continuous process improvement.
Qualification:
Bachelors Degree or higher with six (6) or more years of experience at least three (3) of which would be in projects of similar size and complexity.
Works as part of a team of developers architects business managers and systems administrators reporting to a team lead or could be a team lead.
May supervise teams.