Workflow Change & Implementation Analyst

Change & Implementation Analyst
Division: Supervision Policy and Competition
Department: Business Directed Change Regulatory Case Management System

• Salary: National (Edinburgh and Leeds) ranging from 52400 to 61800 and London 57700 to 68000 per annum (Salary offered will be based on skills and experience)

• This role is graded as: Senior Associate Regulatory

• Your recruitment contact is Shafika via . Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the FCA and team

We regulate financial services firms in the UK to keep financial markets fair thriving and effective. By joining us youll play a key part in protecting consumers driving economic growth and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision) creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting in the CCF (Controls Capabilities & Frameworks) directorate the Business Management Change & Operations team are SPCs central hub for planning governance and change -leading business continuity managing divisional transformation and overseeing key areas like records risk and SPC Early Careers.

Role responsibilities:

• Lead stakeholder engagement to assess and clearly articulate the business impact of case management improvements driving smarter decisions that enhance operational efficiency and service quality

• Manage the rollout prioritisation and scheduling of operational changes across casework activities ensuring a seamless transition that minimises disruption and maximises user experience

• Facilitate dynamic workshops to define the scope of change and secure stakeholder buy-in creating a collaborative environment that accelerates successful implementation

• Collaborate with central change management teams to deliver a coordinated approach that aligns all initiatives reducing duplication and increasing organisational impact

• Lead adoption of business change initiatives by partnering with local operational support teams to design and deliver engaging interventionscommunications training and champion networksthat empower end-users and ensure smooth transitions

• Oversee prioritisation and scheduling of casework-related changes with a holistic view minimising disruption while maximising value for end-users and the organisation

Skills required:

Minimum:

• Proven experience of leading change management/implementation activity - planning prioritising and embedding the delivering of organisational change involving people processes and technology

• Proven experience delivering operational change into case management or other high volume transaction operations

• Proven experience of stakeholder management with a diverse range of stakeholders overcoming resistance to change and demonstrating the ability to gain trust and understand the issues that matter

Essential:

• Proven track record of successful delivery and making good judgements including under pressure in a mature Product-led organisation

• Excellent organisational skills with proven ability to manage competing priorities and a challenging workload at times in a fast-paced environment

• Experience of identifying risks developing mitigation actions and reaching agreement with stakeholders on the management of risks and issues with the ability to interpret data and management information to communicate a clear story of its meaning

• Non-technical experience of manging change in CRM systems from a business change perspective

• Excellent communications skills including writing development of visuals and delivering presentations and intellectually curious and resilient with the ability to thrive in a changing environment

• Good understanding of change management frameworks in the context of a delivery framework such as waterfall or agile

Benefits:

• 25 days annual leave plus bank holidays

• Hybrid model with up to 60% remote work

• Non-contributory pension (812% depending on age) and life assurance at eight times your salary

• Private healthcare with Bupa income protection and 24/7 Employee Assistance

• 35 hours of paid volunteering annually

• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits and our recruitment process as a whole visit our benefits page.

Our Values & Culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one thats free from discrimination and bias celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation one that makes better decisions drives innovation and delivers better regulation.

If you require any adjustments due to a disability or condition your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs including options like part-time and job sharing where applicable.

Disability Confident: Our Hiring Approach

Were proud to be a Disability Confident Employer and therefore people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment cases of high application volumes we may progress applicants whose experience most closely matches the roles key requirements.

Useful Information and Timeline

Timeline:

• Job Advert Close Date: 16th November 2025

• CV Review/Shortlist: 18th November 2025

• Case Study Assessment: w/c 24th November 2025

• First Interview: w/c 1st December 2025

Your Recruiter will discuss the process in detail with you during screening for the role therefore please make them aware if you are going to be unavailable for any date during this time.