Credit Control Assistant

Job title Credit Control Assistant

Location Manchester

Employment Type Full time Permanent

Direct reports N/A

Reporting to Credit Control Manager

Role Overview

The Credit Control Assistant provides essential support to our credit control function within our Finance directorate.

Key Responsibilities

• Supporting the credit control function to achieve collection targets and KPI by extracting information from our in house systems and identifying accounts requiring attention
• Ensuring the accuracy of our tenant ledgers by posting and allocating receipts
• Communicate via phone or email to chase overdue accounts resolving any queries
• Regularly prepare arrears letters and emails to send to our tenants informing them of the status of their account
• Ensure we are keeping our tenants up to date by monitoring the accounts receivable email inbox ensuring queries and issues are resolved efficiently escalating when required
• Meeting compliance requirements by completing verbal checks confirming bank details for customer refunds
• Using the TDS website to prepare for deposits to pay to the TDS arranging allocation of money on DPS system once cleared
• Contribute to the ongoing development and improvement of company policies and procedures
• Be available and open to provide support across departments if and when required.
• Supporting the wider finance team with ad-hoc duties.

Experience and Qualifications

• Previous credit control experience within an institution or a finance department is essential.
• Basic knowledge of finance processes and procedures
• Confident in contacting tenants by email/phone to discuss their account
• Confident IT skills with previous experience in using Microsoft packages and working with multiple in-house systems
• Strong time management and organisational skills
• Working collaboratively yet with the ability to work alone and on own initiative
• Excellent communication skills both written and verbal
• Recognises and practices the importance of confidentiality and dealing with sensitive data
• Knowledge of or genuine interest in real estate and property management
• GCSEs (Grade C / 4) in English and Mathematics

Company Benefits

• Enhanced Pension

• 25 days annual leave plus UK bank holidays

• Your birthday off

• Time off to move home

• Life assurance

• Group Income Protection

• Private healthcare viaBupa (taxable benefit)

• Commitment to your learning and development

• Employee wellness resources and events

• Employee Assistance Programme

• Regular team building events

Our Values

We have built a business to be proud of and our values are key to our ongoing growth. All Ocasa colleagues are expected to demonstrate our values in their ways of working.

Considered

We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others.

Principled

We believe in doing the right thing and we hold our principles closely in everything that we do.

Empathetic

Empathy is key to creating a culture thats open supportive and kind. Whether its working with colleagues residents or external parties we treat everyone with empathy.

Knowledgeable

We hold ourselves to a high standard every member of the Ocasa team is an expert at what they do.

Additional Information

The successful candidate must by the start of the employment have permission to work in the UK.

We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK employment referencing DBS check and depending on the role further checks may need to be conducted.

We know that to be truly innovative we need to have a diverse team. That is whyOcasaHomes is committed to creating an inclusive environment and is proud to be an equal opportunities employer.

We will make reasonable adjustments to our recruitment process to ensure that you have the best chance of success. Please contact our People team to discuss how we can support you: