Director Strategic Client Management

Discover. A brighter future.

With us youll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win We Get Better Every Day & We Succeed Together. And we mean it we want you to grow and make a difference at one of the worlds leading digital banking and payments value what makes you unique so that you have an opportunity to shine.

Come build your future while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What Youll Do
Lead a dynamic team dedicated to providing superior client engagement and relationship management support to Discovers most Strategic Retailers and Tech Partnerships in the US with a global presence. This leader will be responsible for setting a strategic direction for the team ensuring alignment with the companys overall goals and objectives. This includes developing long-term plans and strategies to enhance participant engagement and drive growth.
Creates a culture of effective risk management accountability and demonstration of risk awareness across the organization.

How Youll Do It

• Team Leadership: Lead a team of Relationship Management subject matter experts leveraging knowledge of partners industry trends and competitive environment.

• Strategic Vision and Leadership: Set a strategic direction for the team ensuring alignment with the companys overall goals and objectives. Develop long-term plans and strategies to enhance participant engagement and drive growth.

• Business Development Strategy: Develop and execute a comprehensive business development strategy focusing on managing Strategic Retailers and Tech Partnerships on Discover Network. Identify new opportunities negotiate partnerships and ensure successful implementation of key initiatives while maintaining acceptance across our three network brands (DCI/PULSE and Discover Network).

• Senior-Level Ambassador: Act as a senior-level ambassador and point of escalation driving goals that support company initiatives mutually beneficial to Discover and the merchants.

• Market Analysis: Stay informed and share market trends competitive landscapes and regulatory changes in the US payments industry that affect our most strategic partners. Develop innovative products create effective marketing strategies and improve operational efficiencies.

• Cross-Functional Engagement: Work closely with various departments including marketing IT and customer service to ensure seamless execution of initiatives and alignment with overall business objectives.

• Financial Performance: Monitor and analyze key performance indicators (KPIs) to ensure the business is achieving its financial targets.

• Influence Senior Leadership: Influence and interface with Senior Payments leadership presenting strategic initiatives gaining buy-in and driving execution across the organization.

Qualifications Youll Need
Minimum Requirements

• Bachelors Business Administration and Management

• 10 years Payment account management strategic client management or related

In Lieu of Education Experience

• 12 years Payment account management strategic client management or related

Preferred Requirements

• Masters Business Administration and Management

• 12 years Payment account management strategic client management or related

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal state and local laws:

• No required movement about the work environment to complete the major responsibilities of the job.

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but limited to computer telephone printer and calculator

• Ability to communicate verbally and in written form

• Up to 20% travel

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

Compensation:

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical Dental Vision & Health Savings Account

• Short and Long Term Disability Life and Accidental Death & Dismemberment insurances

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at .

What are you waiting for Apply today!

All Discover employees place our customers at the very center of our deliver on our promises to our customers each of us contribute every day to a culture that values compliance and risk management.

Discover a division of Capital One N.A. is an equal opportunity employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability protected veteran status or other legally protected status. (Know Your Rights)

Discover complies with federal state and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position to complete an application and/or to participate in an interview please email .Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicants qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check and we follow all applicable local laws including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.