Customer Service Associate
Customer Service Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Customer Service Associate youll be the first point of contact for our valued customers delivering exceptional service building lasting relationships and representing Sonova with professionalism and care. Youll play a crucial role in maintaining the personal connection between our brand and the people who rely on our products every day.
Key Responsibilities
- Deliver consistent high-quality customer service via phone email and other channels ensuring customer satisfaction and loyalty.
- Accurately process orders and provide detailed product and service information.
- Resolve customer inquiries complaints or issues efficiently with a focus on first contact resolution.
- Act as a trusted liaison between customers and internal teams ensuring smooth communication and issue tracking.
- Build and maintain strong trust-based relationships with customers by understanding their needs and providing tailored solutions.
- Record and manage customer interactions using relevant systems while ensuring data accuracy and confidentiality.
- Collaborate with team members to identify process improvements and contribute to service excellence.
- Uphold company values policies and standards while advocating for customers and supporting those with hearing loss.
Your Profile
- Proven customer service experience with a strong passion for helping others.
- Confident communicator with excellent interpersonal and conflict resolution skills.
- Organised and detail-oriented able to manage multiple tasks and priorities effectively.
- Technically adept with experience using customer service systems (e.g. SAP Salesforce preferred).
- Demonstrates emotional intelligence and composure in challenging situations.
- Open to feedback with a strong desire for continuous learning and self-development.
- Reliable conscientious and committed to achieving high standards of accuracy and service.
- Brings a sense of humour adaptability and a team-first mindset to a dynamic work environment.
Applicants must have the right to work in the UK.
Required Experience:
IC
Employment Type
Full Time
