VCCI Outreach and Support Coordinator
VCCI Outreach and Support Coordinator
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Job Description
Overview
The Agency of Human Services (AHS) Vermont Chronic Care Initiative (VCCI) Outreach and Support Coordinator (OSC) screens Vermonters new to Medicaid to complete a health-related social needs screening providing brief intervention (including a 3 way phone call to establish new patient appointments at health clinic to benefit programs such as food resources and tobacco cessation programs) based on the individuals identified needs and readiness for help with these connections. Based on risk level the OSC may make a direct referral for community-based case management.
The outreach screening completion and brief intervention are completed primarily by phone and may also require follow-up with individuals who may complete the screening by mail or through the patient portal. The candidate must be able to maintain a high level of flexibility rapid response and coordination of details to act as a resource to VCCI. This position engages members in dialogue of health and health related needs utilization of resources and services and supporting members in the navigation of health services.
Other duties based on the needs of the business may be assigned.
The candidate must be able to work independently and work as part of a team be highly skilled in customer service must be able to adapt their communication skills and approaches in response to each individual person and their needs. The ability to use de-escalation techniques and motivational interviewing skills is of high value. Adherence to program workflow and documentation standards is required. Knowledge and skill with Microsoft suites excel is preferred. This position may involve working out in the community and in various offices occasionally.
Who May Apply
This position VCCI Outreach and Support Coordinator (Job Requisition #53021) is open to all State employees and external applicants.
If you would like more information about this position please contact
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.
AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the accordance with AHS Policy 4.02 Hiring Standards Vermont and/or national criminal record checks as well as DMV and adult and child abuse registry checks as appropriate to the position under recruitment will be conducted on candidates with the exception of those who are current classified state employees seeking transfer promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.
Environmental Factors
Duties primarily performed in office settings and with extensive telephonic contact but may involve some travel to other regional offices for which a private means of transportation is required. State policy dictates that use of the most cost-effective method of travel for the state is used for which access to state fleet pool or use of rental car must be utilized. Incumbents must be able to handle with tact and understanding individuals in a variety of stressful and emotional situations.
Minimum Qualifications
Associate degree in Social Work or Human Services related work
Preferred Qualifications
Bachelors degree in Social Work with experience in a health care setting /or knowledge of the Vermont Agency of Human Services.
Experience with community collaboration systems of care and team work is strongly preferred and relevant contact with people facing hardship lack of socio-economic resources and those with mental health/substance abuse issues.
Total Compensation
As a State employee you are offered a great career opportunity but its more than a paycheck. The States total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation including:
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 11 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics Explore the Benefits of State Employment on our website.
Equal Opportunity Employer
Required Experience:
IC
Employment Type
Full Time
