Parts Manager
Parts Manager
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Job Description
Ballard Truck Center is a family-owned business providing the best experience in the full-service commercial trucks industry in the northeast. Ballards dedicated team of technicians and representatives have earned them the title of #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year time and time again. Whether it is sales service parts leasing or rentals Ballards been keeping the community rolling for over 100 years.
Ballard Truck Center in Avon MA has immediate openings for a PartsManager.
Job Overview:
The parts manager is responsible for running a profitable and efficient parts department. They will accomplish objectives through the use of proper purchasing procedures inventory control staff utilization security pricing merchandising displaying.
Responsibilities and Duties/Essential Functions:
- Forecast goals and objectives for the department and strive to meet them
- Strive for harmony and teamwork with all other departments.
- Work with Service Manager to ensure both departments work cohesively together
- Attend and engage in monthly parts managers meetingsto keep up with company polices guidelines and goals; and to participate in choosing future parts sales promotions.
- Develop enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction
- Handle customer complaints immediately and according to the dealerships guidelines.
- Enforce the companies pricing policy that balances volume customer loyalty and the cost of doing business
- Enforce the companies policy on the special ordering of parts
- Direct outside parts and counter sales efforts
- Coordinate a prompt efficient and timely flow of paperwork paying particular attention to parts sales per repair order issuance of credit memos and counter ticket filing
- Direct shipping and receiving efforts to ensure timely processing
- Monitor daily reports such as DOE DOC and sales productivity
- Enforce safety requirements including but not limited to fork lift training and operation procuring of MSDS sheets on all products carried and OSHA right-to-know
- Analyze sales gross expense and inventory on a monthly basis to maintain profit goals
- Ensure that all purchases are properly accounted for before payment is mad/invoices are approved
- Compiles and submit month end numbers and adjustments to the accounting department by the deadline.
- Inventory management
Supervisory Responsibilities:
- Hire train motivate counsel and monitor the performance of all parts department staff
- Direct and schedule the activities of all parts departments employees
- Provide technical assistance to parts department employees
- Ensure all parts department employees understand and are performing their duties and responsibilities
- Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation
- Monitor parts department employees payroll record
- Performance management off employees (including conducting annual performance reviews)
Work Environment:
- A majority of the day is spent in an office environment
- The Parts Manager is excepted to be present is all areas of the department (including the parts counter/lobby; the warehouse/shipping area) at times/as need
Physical Demands:
- A majority of the day is spent sedentary behind a desk working on a computer
- Standing and walking through the department
- Occasional driving/travel for monthly meetings and an occasional customer visit
- Occasional light lifting bending
Position Type:
- Full time
- Exempt
- Salary
- Minimal nights and weekend required
Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Qualifications:
- Education level:
- Minimum: high school diploma or equivalent
- Experience:
- Minimum: 2-3 years parts manager (automotive or heavy truck)
- Minimum: 1 year inventory management
- Preferred: Managing of a department of 10 or more employees
- Preferred: CDK software
- Preferred: Heavy duty truck dealership
- Skills:
- Proficient computer skills
- Good leadership skills
- Good communication
- Time management
- Personal characteristics
- Personable
- Works well with others
- Team oriented
- Professional
- Licenses:
- Preferred: Drivers License
Required Experience:
Manager
Employment Type
Full Time
