GA DDS Level 1 Help Desk Analyst
GA DDS Level 1 Help Desk Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Help Desk Analyst Onsite (Conyers GA)
Location: Conyers GA 30013
Work Arrangement: Onsite
Type: Contract Full-Time
Duration: September 22 2025 June 30 2026
Interview: In Person Only
Bilingual Spanish: Highly Preferred
Local Candidates Only
Job Overview
Seeking a customer-focused Level 1 Help Desk Analyst to provide technical assistance to internal and external users in a high-volume IT call center environment. This position is responsible for resolving tier one technical issues escalating complex problems and supporting critical DDS operations.
Key Responsibilities
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Provide frontline support for hardware software and connectivity issues
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Troubleshoot and resolve customer problems related to computer systems and applications
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Monitor ticket queues assign tickets and escalate issues to second-tier support or senior management
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Handle high volumes of calls deliver top-tier customer service and manage tickets through resolution
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Assist external customers with website support password resets online account issues and mobile drivers license provisioning
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Perform minor repairs and installations of hardware software and peripherals
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Maintain service excellence during difficult interactions until ticket completion
Required Skills & Qualifications
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Vocational/Technical degree in computer applications computer technology or related field
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Minimum 2 years experience in an IT help desk call center environment
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2 years supporting users with Outlook MS Office Windows 7/10 and Active Directory
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Experience with ticket queue management and escalation practices
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Hands-on experience troubleshooting user inquiries and repairing IT equipment
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Knowledge of Apple iOS
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Excellent communication and customer service skills
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Bilingual Spanish fluency highly preferred
Employment Type
Full-time
