IT Helpdesk Analyst (Windows, Outlook, Call Center â Bilingual Preferred, GA)
IT Helpdesk Analyst (Windows, Outlook, Call Center â Bilingual Preferred, GA)
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1 Vacancy
Job Description
Job Title: IT Helpdesk Analyst (Windows Outlook Call Center Bilingual Preferred GA)
Location: Conyers GA (Onsite)
We are currently seeking candidates who meet the following qualification
Mandatory Qualifications:- Vocational/Technical degree in Computer Applications Computer Technology or a related field from an accredited institution.
- 2 years experience working in an IT Help Desk/Call Center environment.
- 2 years hands-on experience troubleshooting Outlook MS Office Windows 7 and 10 and Active Directory.
- 2 years experience monitoring ticket queues assigning/escalating tickets and ensuring SLA compliance.
- 2 years experience answering user inquiries performing diagnostics and resolving technical issues.
- Strong knowledge of Apple iOS.
- Excellent communication problem-solving and customer service skills.
- Bilingual Spanish.
- Previous experience supporting both internal staff and external customers.
- Ability to handle high-pressure situations with professionalism and efficiency.
- Provide first-level technical assistance for hardware software connectivity and account-related issues.
- Answer and resolve inquiries regarding computer software hardware operations password resets and online account management.
- Assist external customers with website support and provisioning of mobile drivers licenses.
- Monitor ticket queues assign tickets to appropriate internal/external support staff and escalate as needed until resolution.
- Perform computer diagnostics investigate issues and document all support activities thoroughly.
- Install and perform minor repairs on hardware software and peripheral equipment.
- Deliver exceptional customer service while managing a high volume of calls and resolving issues efficiently.
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Employment Type
Full-time
