Technical Expert (m/w/x) - Mitarbeiter:in im technischen Support in Teil- und Vollzeit (20-40 Std./Woche)
Technical Expert (m/w/x) - Mitarbeiter:in im technischen Support in Teil- und Vollzeit (20-40 Std./Woche)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- You should:
- Be available to work a schedule based on business needs that may include nights weekends and public holidays in the retail store and reliably attend work as scheduled in line with local laws and subject to any approved accommodations.
- Have experience in retail or sales or related work experience.
- Possess the visual inspection and fine motor skills to safely perform hardware repairs.
- Have experience troubleshooting hardware and software issues in a customer service environment.
- You can:
- Demonstrate technical expertise of Apple products and services including repairing devices.
- Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.
- Solve customer concerns through care learning and presenting technical problems and solutions clearly.
- Communicate effectively and tailor your communication style to different audiences.
- Support and educate the broader team by sharing knowledge experiences and insights.
- Work in a fast-paced environment sometimes under tight deadlines and pressure while supporting multiple customers at the same time.
- Work well in a team environment demonstrating shared responsibility and accountability with other team members.
Employment Type
Full-Time
