2nd Level Engineer B2B Tech Support 80-100%
2nd Level Engineer B2B Tech Support 80-100%
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Salary Not Disclosed
1 Vacancy
Job Description
At Sunrise we think bigger go further and create new ideas. For us working culture means achieving great things together. Its where respect and innovative ideas combine with real teamwork every voice counts every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you Then join our success story.
As a 2nd Level Engineer B2B Tech Support youll play a key role in resolving complex technical issues for our business customers. Working closely with internal teams and partners youll ensure highquality support across our ICT services and network infrastructure.
YOUR CHALLENGE:
- Prioritize troubleshoot and resolve 2nd level B2B technical issues for enterprise and large customers
- Lead and coordinate actions to restore customer infrastructures and services while ensuring maximum customer satisfaction
- Manage incidents service requests problems and changes with internal and external stakeholders
- Communicate professionally with customers partners and internal teams
- Analyze and configure hardware and network infrastructure and oversee backbone maintenance coordination
- Guide 1stlevel support and ensure ticket handling quality and SLA compliance
- Work in a 24/7 shift model including oncall duties nights weekends and holidays
YOUR SKILLS:
- Completed technical apprenticeship or equivalent experience in network technologies and ICT services
- Minimum 23 years of experience in technical customer support ideally in an ISP or NOC environment
- Strong knowledge of OSI layers 13 (LAN/WAN VOIP ICT infrastructure) IP routing VPN and Internet fundamentals
- High interest in ICT technologies with a proactive approach to learning and development
- Strong problemsolving skills ability to work independently under pressure and resilience in challenging customer situations
- Excellent communication and teamwork skills; able to explain complex topics clearly during coaching/training
- Willingness to work in a 24/7 shift model; fluent in German (C1) and proficient in English (B2). French and Italian would be a plus
At Sunrise youll be working in a dynamic and multinational environment where every voice is heard perspectives are shared and values are lived. Diversity isnt just a program for us its part of our DNA. By celebrating our differences we achieve great things together.
Sunrise has partnered with Advance Gender Equality in Business. Weve also been awarded the Swiss LGBTI label and FairONPay Advanced certification as recognition for offering all our employees equal pay for work of equal value.
Ready to rise to the challenge Then join the team and actively shape our future!
#ChallengersWanted
Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired will therefore not be considered and will be deleted
#LINF1
Employment Type
Full-Time
