Acquiring Advanced Support Specialist (m/w/d)
Acquiring Advanced Support Specialist (m/w/d)
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1 Vacancy
Job Description
ThisisWorldline
We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape evolution.
The Opportunity
Currently we are looking for anAcquiring Advanced Support Specialist to work with our global accounts. We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality reduce costs build excellent solutions and grow customer happiness. We are looking for an organized innovative process-driven colleague to join our international team based in our office inZurich.
Day-to-Day Responsibilities
- 2nd level customer support for acquiring and administration
- Update systems to reflect contract changes including activating new services and changes to the customer status;
- Answer product questions and provide answers to basic technical questions;
- Independently process of all kinds of requests from our customers partners and third parties according to our SLAs and quality requirements;
- Complaint management
- Actively support operational implementation of new products and services participate and cooperate in projects;
- Execute recurring tasks including reporting.
What We Are Looking For
We look for big thinkers. People who can drive positive change step up and show whats next people with passion a can-do attitude and a hunger to learn and practice this means:
- Strong client focus and Customer Care experience;
- Strong analytical and problem-solving skills with attention to detail
- Excellent verbal and written communication skills in German and English
- Ability to work collaboratively with other departments to resolve complex issues;
- Ability to prioritize and work under time pressure
- Team player who is a self-motivated and results driven person
Perks & Benefits
- Financial support of the public transport ticket
- Mobile working within Switzerland and flexible working time models
- Use of our own staff restaurant
- Comprehensive continuing education programs
- Additional offers for families
- Possible participation in the Innovation Festival @ Worldline
- Employee Share Program: We win together as a team and our long-term incentive plans are crafted to give every Worldline a financial stake in the business they are helping to grow
- Sustainable international corporate culture
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
