Customer Support Associate (20-40%)
Customer Support Associate (20-40%)
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Salary Not Disclosed
1 Vacancy
Job Description
marko is a secondhand marketplace redefining how the next generation shops and sells. We make it easy safe and exciting to buy and sell pre-loved fashion home and electronics - all in one place. Powered by a growing community of Gen Z users across Switzerland marko is on a mission to make secondhand the first choice. By transforming perceptions and experiences were shaping a more sustainable and circular future for retail.
Tasks
Your main goal will be to deliver warm effective support that bridges our AI-powered tools with the human touch our users love - ensuring every interaction builds trust solves problems and drives community satisfaction.
To do so here are your responsibilities:
- Be the human face of markos support and resolve user issues via chat and email with empathy and clarity.
- Partner with our AI assistant to deliver fast accurate help while stepping in when things get nuanced.
- Spot trends and user pain points and help shape user experience and process improvements.
- Support community well-being by handling reports and disputes with fairness and care.
- Be part of our next chapter and shape how AI and human support come together to make secondhand feel even more personal fast and inspiring.
This role is ideal for someone looking for flexible part-time work whether youre a student balancing studies a parent managing family life or anyone seeking a 20-40% work rate that adapts to your schedule.
Youll typically work 1 to 3 hours a day. Our busiest support days are Monday to Wednesday and Saturday so availability on those days is especially valuable.
Requirements
- Fluent in English with German or French are a big plus!
- Clear communicator with a kind patient approach - even under pressure.
- Comfortable with tech and curious about AI sustainability and secondhand culture.
- Self-starter who thrives in flexible remote environments.
- Experience in support moderation or fast-paced environments is a plus - but we value mindset over resumes.
Benefits
- Real impact youll play a key role in shaping how we support and grow our community.
- Work/life balance we work smart and stay flexible.
Flexible part-time hours that adapt to your life
Hybrid style join our Zrich HQ at Limmatplatz when you want
Remote-friendly with the possibility for workations
25 days of paid leave for a full-time role - Career growth we grow the company and your career with feedback and development plans.
- Work with AI tools be part of this revolution without losing the human heart of what we do.
- A passionate team be part of a purpose-driven startup reshaping shopping in Switzerland.
- Transparency its one of our core values. Everyones in the loop on what were working on and how the companys doing from big wins to daily updates.
- An ambitious and kind culture our Q1 2025 team NPS of 92 says it all!
If it sounds like you then dont wait any longer - send us your CV in English! We cant wait to learn more about you and how you can help bring marko to the next level. Join us in shaping the future of secondhand!
Final note: At marko we are committed to fostering an inclusive and diverse workplace where everyones unique backgrounds and perspectives are valued and respected. We encourage individuals from all walks of life to join our team and contribute to our mission of making sustainable shopping the first choice for all.
Employment Type
Full Time
