Service Manager
Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
ASSA ABLOY Entrance Systems is a global leader in entrance automation solutions providing complete pedestrian industrial and high-performance door solutions. Serving clients across more than 100 countries we offer a comprehensive range of products and services. As a division of ASSA ABLOY we focus on delivering innovative and efficient solutions for the smooth flow of goods and people.
We are seeking an experienced and motivatedService Managerto join our Monroe NC branch. The Service Manager will play a pivotal role in leading and developing our service operations while driving business success. This role requires a proactive leader with a strong technical background and a passion for excellence in service delivery.
Key Responsibilities:
- Service Operations & Management: Oversee day-to-day service operations ensuring efficient dispatch scheduling and fulfillment of service orders. Manage the branchs Service P&L and forecasted service revenue to meet targets consistently.
- Team Leadership: Lead and manage a team of service technicians ensuring high performance efficient work allocation and proper training. Facilitate ongoing technician development skill leveling and certification (including AAADM).
- Customer Relationship Management: Build strong relationships with customers suppliers and vendors. Represent the company in meetings related to new customers renewals and ongoing customer engagement.
- Business Development & Sales: Collaborate with the sales team on service-related activities including consumable parts sales product pricing and identifying opportunities for service expansions such as UniFit sensor upgrades and preventive maintenance (PM) contracts.
- Forecasting & Reporting: Establish monthly forecasts and ensure results align with goals. Monitor KPIs such as contribution margin improvements and field operation cost reductions.
- Inventory & Cost Management: Oversee van inventory ensuring accurate stock management for technicians. Optimize cost efficiency and contribute to the reduction of operational costs.
- Safety & Compliance: Foster a safety-first culture that aligns with ASSA ABLOY values. Ensure compliance with safety standards and best practices across all operations.
- Collaboration: Work cross-functionally with other departments including Sales Finance Field Operations Supply Chain and Customer Service to ensure seamless operations.
Qualifications & Requirements:
- Experience: 3-5 years of proven experience managing a dynamic field service operation including managing 15 direct field technicians and service subcontractors. Experience in the door automation or construction industry is highly preferred.
- Technical Knowledge: Strong understanding of electromechanical products and ability to interpret construction specifications and drawings.
- Leadership: Excellent people management skills with a demonstrated ability to motivate and lead a team. Prior experience managing administrative staff and coordinating service activities is a plus.
- Communication: Exceptional written and verbal communication skills with a proven ability to develop relationships with end-users and contractors in various sectors including retail healthcare and government.
- Business Acumen: Solid experience with financial management including forecasting P&L management and cost control. Ability to lead strategic and tactical planning for service operations.
- Skills: Proficiency in Microsoft Office (Word Excel Outlook PowerPoint). Experience with CRM ERP or service management software is a plus.
- Education: High school diploma required; AA BA or BS degree preferred.
Personal Attributes:
- Results-oriented with a high-energy disciplined approach to operations.
- Ability to work flexible hours including weekends if necessary.
- Strong organizational and administrative skills.
- Proven ability to build trust and foster collaboration across various internal and external teams.
Internal & External Contacts:
- External: Customers Suppliers Vendors Contractors
- Internal: Service Technicians Sales Representatives Finance Team Installation and Dispatch Teams Supply Chain Customer Service
At ASSA ABLOY Entrance Systems we believe in creating a supportive and collaborative work environment where every team member is empowered to contribute to our shared success. If youre an experienced leader in service operations and ready for the next challenge wed love to hear from you.
We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
Manager
Employment Type
Full Time
