Client Services Analyst
Client Services Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Can you ensure a seamless customer experience by being accurate and efficient
- Are you interested in a customer facing IT support role until August 2026
- Do you have outstanding written and verbal communication skills
Krero m te tranga - About the role
Te Herenga Waka - Victoria University of Wellingtonis currently recruiting for a role as a Client Services Analysts on a full-time fixed-term basis until August 2026 to join the Service Desk team which is part ofTe Tai Matihiko - Digital Solutions.
The role will be responsible for providing excellent customer service via telephone email and webchat to university staff and students.
Key Responsibilities:
- Provide Service Desk and remote desktop support for faults and service requests.
- Liaise with other teams both within and outside of Te Tai Matihiko - Digital Solutions to ensure a seamless customer experience.
- Accurately record all job details in call logging software (Alemba Service Manager) ensuring sufficient details are recorded to ensure any follow up action that may be required is able to be undertaken in an efficient manner.
- Use troubleshooting skills to diagnose and provide solutions for IT problems.
pmanawa - About you
We would love to hear from you if you are:
- Passionate about providing excellent customer service.
- Interested in working with a wide variety of clients on a wide range of systems.
- An effective communicator with strong written and verbal communication skills.
- A keen problem solver with strong analytical and troubleshooting skills.
- A motivated individual with ability to manage multiple tasks concurrently.
Role Description: If this link is not available click apply to view this on the University careers page. Click here to see further information including salary details.
Close date for vacancy:8 September 2025
Contact details for vacancy:If you have any questions regarding this role please get in touch with Blake Whatling().
How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume such as a cover letter.
We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.
Required Experience:
IC
Employment Type
Full-Time
