Senior Software Engineer - FullStack
Senior Software Engineer - FullStack
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Job Description
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S. Canada and Mexico and weve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love enable content publishers to build and monetize large audiences and provide advertisers unique capabilities to engage consumers.
From your first day at Roku youll make a valuable - and valued - contribution. Were a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
At Roku the Customer Care Engineering team is at the forefront of creating innovative solutions that redefine how we support millions of Roku users worldwide. We build and maintain a diverse ecosystem of cutting-edge tools and applications including the Roku Support help center advisor-facing tools for call centers third-party partner integrations internal web portals and a robust suite of web services. From customer account management to big data pipelines automated deployments and build tools our work touches nearly every aspect of the Roku mission To empower Roku customers and support teams with seamless automation intuitive self-service tools and powerful troubleshooting capabilities. Were passionate about crafting secure high-performance applications that not only solve problems but also deliver a delightful branded user experience. If youre excited about building scalable impactful solutions that make a real difference this is the team for you.
About the role
Roku is seeking an experienced versatile and skilled Full Stack Engineer to join our dynamic Customer Care team. You will play a pivotal role in building and evolving a platform leveraging web technologies and cutting-edge generative AI to support world class customer care experiences including intelligent chatbots agent dashboards telephony integration and self-service workflow automation. Your expertise will help shape intelligent scalable solutions that enhance customer support experiences and multiple support call centers globally.
What youll be doing
- Design develop test deploy document and maintain full stack web applications for a multi-region CRM platform
- Determine the strategic and tactical direction of the front-end architecture with cross-browser compatibility accessibility and search engine optimization
- Build and optimize Retrieval-Augmented Generation (RAG) solutions to power chatbot interactions
- Advocate for operational excellence driving best practices in monitoring performance and reliability.
- Participate in the agile development process including scoping technical design effort estimation coding testing debugging code reviews maintenance and support
- Write clean efficient and maintainable code across frontend and backend services
- Monitor debug and resolve issues across the stack to maintain platform reliability.
- Stay updated on emerging technologies bringing innovative ideas to enhance the platform.
- Collaborate with product managers UX designers data science and larger engineering team on business and architecture proposals to deliver seamless customer care experiences.
Were excited if you have
- 7 yrs of relevant web development and production application support of highly trafficked consumer-facing web applications.
- 3 yrs of in-depth experience with React and relevant toolset/framework ecosystem.
- Expert-level knowledge of JavaScript Typescript prototypical inheritance scope and closures.
- Experience with js Express SASS/LESS AWS npm Git and CI a necessity.
- Experience with cloud platforms (e.g. AWS GCP Azure) and microservices architectures
- Strong understanding of database systems (SQL and NoSQL).
- Familiarity with DevOps practices and tools (CI/CD Docker Kubernetes).
- Ability to decompose complex problems into manageable units of work.
- Excellent problem-solving skills and ability to work in an agile environment.
- Effective communication and collaboration skills.
- Bachelors or Masters degree in Computer Science Engineering or equivalent.
- Experience with customer service platforms or CRM systems is preferred
- Hands-on experience developing RAG solutions or working with LLMs for chatbots is preferred
- Knowledge of service mesh architectures is preferred
- Exposure to observability tools and practices (e.g. Prometheus Grafana) are preferred.
- AIliteracy and have either tried Gen AI in your previous work or outside of work or are curious about Gen AI and have explored it.
#LI-SJ1
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical dental and vision) life accident disability commuter and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. Its important to note that not every benefit is available in all locations or for every role. For details specific to your location please consult with your recruiter.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the companys success rather than their own. We try to surround ourselves with people who are great at their jobs who are easy to work with and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. Were independent thinkers with big ideas who act boldly move fast and accomplish extraordinary things through collaboration and short at Roku youll be part of a company thats changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers which itself is a two-part idea. We come up with the solution but the solution isnt real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation one that has served us well since 2002.
To learn more about Roku our global footprint and how weve grown visit providing your information you acknowledge that you want Roku to contact you about job roles that you have read Rokus Applicant Privacy Notice and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future you may unsubscribe here at any time.
Required Experience:
Senior IC
Employment Type
Full Time
