Head of IT Services
Head of IT Services
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Job Description
Head of IT Services
Role Title:Head of IT Services
Hours:35 hours per week MondayFriday
Salary:80139 - 100174 (salary dependent on experience)
Contract:Permanent
Location:Dartford / Agile
Interviews will take place on 23rd& 24thSeptember 2025
Were on a mission to become a truly data-driven organisation using insight to make smarter decisions enhance our services and create a better experience for customers and colleagues alike.
Technology underpins everything we do from delivering reliable services to keeping our data secure and our teams connected. As our Head of IT Services youll take ownership of our IT environments data centres and core platforms to ensure they are available performant secure and ready for the future.
This is a strategic and hands-on leadership role providing direction across infrastructure networking security and service desk operations. Youll play a key part in modernising our architecture embedding ITIL best practices and ensuring our services support both the operational and strategic goals of the business.
Youll be joining our Data & Technology team a forward-thinking collaborative group thats committed to using technology and data to drive real organisational impact. We thrive on solving complex challenges and continuously improving the way we work. As Head of IT Services youll play a critical leadership role ensuring our technology foundations are robust secure and ready to support future innovation.
What youll be doing:
- Environments & data centres Lead the management capacity availability and recoverability of on-premise and cloud environments ensuring resources are scalable and aligned with business needs.
- Cyber security & security leadership Own our cyber security posture from access controls and authentication to incident response ensuring robust protection of systems services and data.
- IT architecture & integration Partner with senior architects and data leads to ensure infrastructure supports seamless system integration and high-performing resilient platforms.
- ITIL processes Define embed and monitor ITIL-aligned processes across incident change problem and service fulfilment to deliver consistent high-quality IT services.
- Networking & connectivity Ensure our office VPN Wi-Fi and data centre connectivity services are reliable secure and meet the performance needs of the business.
Were looking for someone with:
- Proven expertise in managing IT environments data centres and cloud platforms ensuring security scalability and performance.
- Strong leadership experience in infrastructure networking and service management teams.
- Deep knowledge of ITIL processes and the ability to embed continuous improvement practices.
- Strategic understanding of IT architecture systems integration and enterprise platforms.
- Hands-on experience managing cyber security controls frameworks and incident response processes.
- Excellent communication and stakeholder management skills with experience influencing at senior levels.
For more information please take a look at the job description:
Why join us
Were one of the top 30 housing associations in England with homes across London Kent Essex and Sussex. Our purpose is to open doors to better lives for our customers and we know this begins with excellent complaint handling.
Were proud to have been recognised as one of The Sunday Times Best Places to Work 2024 based on our own employees feedback. Join us and help shape a fairer more transparent housing experience for all.
To apply please complete our application form in full via our careers website (see link below). As we use anonymous recruitment and do not accept CVs its really important that you provide as much detail as possible in your application. Were keen to understand your interest in the role and how you meet the requirements so please make full use of the spaces provided to tell us about your experience skills and what makes you a great fit for our team.
This is an exciting opportunity to step into a role where youll make a real impact.
In return youll receive:
Excellent benefits. For more info check out our employee benefits video here:Our employee benefits: what we can offer you ()
Want to know more about Moat
Follow us on social media to see the latest updates and hear from our employees:
LinkedIn: @moathomes
Facebook: Moat Homes
Ready to make an impact
If this sounds like the role for you applyby 11pm on Monday 15thSeptemberand be part of something bigger!
We encourage you to apply early as we may close the advert before this date if we receive good interest. Were looking forward to reading your application!
If you require any additional adjustments to the recruitment process please email
Required Experience:
Director
Employment Type
Full-Time
