Direct Investing Product and Strategy â Client Engagement Intern / Co-Op
Direct Investing Product and Strategy â Client Engagement Intern / Co-Op
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Job Description
Role Type:
Internship/Co-opWork Term:
Winter/Term 2Work Location:
Toronto Ontario CanadaHours:
37.5Pay Details:
$48000 - $68000 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.
As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
COMPANY OVERVIEW
Tell us your story. Dont go unnoticed. Explain why youre a winning candidate. Think TD if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.
OVERVIEW OF THE TEAM
TD Direct Investing is Canadas largest direct investing brokerage empowering self-directed investors and traders with its full spectrum of powerful solutions and innovative tools to manage their investments with ease and confidence. As Canadas leading direct investing brokerage we have a proud heritage of innovation that is driven by the fundamental belief that independent investors deserve better. We remain passionately motivated by this belief and are committed to putting clients first creating legendary employee experiences and achieving superior results by working with integrity.
As a member of the TD Direct Investing (DI) team you will have the opportunity to work with results oriented curious innovative and adaptable people who share your passion to help our clients and one another to succeed.
JOB DESCRIPTION
How You Will Contribute
Reporting to the Senior Manager Client Engagement & Account Management and working alongside a team of managers and analysts the co-op analyst role will support the ongoing optimization and development of business strategies to enhance client experience and engagement identifying key market trends conducting competitive intelligence and implementing operational solutions.
Accountabilities will include:
Supporting the development of long medium and short-term strategic priorities and vision for both client engagement and client experience
Gathering and interpreting client experience and engagement data both internally and externally to ensure DI understands leading industry practices in every area of client interaction
In conjunction with client insights and data review and consolidate client problem resolution data opportunities for Direct Investing and help build plan to address opportunities and irritants
Analyzing internal KPIs behaviours attitudes channel preferences demographics and values to inform client experience and engagement programs
Support client engagement program execution offer fulfilment and collaboration with partners across marketing and data analytics teams to report key learnings and insights from programs
REQUIREMENTS
What You Bring to TD
Majoring in Business Commerce Finance Computer Science Mathematics Engineering Quantitative Analysis Statistics Data Analytics or a related field.
Proficiency in Excel data querying data processing and visualization tools.
Proficiency in PowerPoint and developing clear and compelling business presentations.
Excellent problem-solving skills with a demonstrated ability to think strategically and synthesize information quickly.
Strong analytical and communication skills with the ability to communicate clearly and concisely (written and verbally) to a broad audience while collaborating well with others.
Comfortable operating in a dynamic fast-paced and sometimes ambiguous environment.
Ability to independently manage deadlines while multitasking between different projects.
ADDITIONAL INFORMATION
Please ensure your application includes:
Resume (maximum 2 pages)
Cover Letter
Unofficial university transcript
This position is a 4-month work term and will commence Jan - Apr 2026.
HOURS
Monday-Friday standard business hours
INCLUSIVENESS
At TD we are committed to fostering an inclusive accessible environment where all employees and customers feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials or accessible meeting rooms or other accommodation) please let us know and we will work with you to meet your needs.
Who We Are
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.
TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more
Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.
Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.
Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans ObjetRequired Experience:
Intern
Employment Type
Full-Time
