Technical Support Associate
Technical Support Associate
Posted on :
02-09-2025
Employer Active
1 Vacancy
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Job Description
Designation: Technical Support Associate
Department: Technical Support
Job Type: Permanent
Work Mode: Work from office
Experience: 06 Months
Education: Any Graduate (preferably in Computer Science IT or Engineering)
Key Skills (Must Have):
Basic understanding of web applications SaaS platforms and assessment tools
Good troubleshooting and problem-solving skills
Clear and effective written and verbal communication
Familiarity with CRMs/ticketing systems (preferred but not mandatory)
Tech skills Database and querying (SQL) operating system basics Bash scripting
Other Skills:
Time management
Attention to detail
Adaptability and learning agility
Ability to work in shifts and under pressure
Customer-first mindset
JD / Key Responsibilities:
Customer Issue Resolution: Respond promptly to user queries via email chat call or any designated support channel. Investigate and troubleshoot platform issues and provide appropriate solutions or workarounds.
Technical Troubleshooting: Understand how the platform functions and assist users in resolving technical issues.
Ticket Management: Log and track customer issues via support tools. Ensure timely follow-ups and accurate updates. Escalate complex issues to relevant teams with proper context.
Documentation and Reporting: Maintain internal knowledge base and contribute to documentation to reduce recurring queries. Share insights and trends with the team.
Cross-functional Collaboration: Work closely with Content Engineering Product and QA teams to resolve critical issues and improve support readiness.
Shift & Schedule Management: Be available for rotational shifts including nights and weekends as required.
Additional Tasks: Perform any other support-related responsibilities assigned by the manager or leadership team as needed.
Department: Technical Support
Job Type: Permanent
Work Mode: Work from office
Experience: 06 Months
Education: Any Graduate (preferably in Computer Science IT or Engineering)
Key Skills (Must Have):
Basic understanding of web applications SaaS platforms and assessment tools
Good troubleshooting and problem-solving skills
Clear and effective written and verbal communication
Familiarity with CRMs/ticketing systems (preferred but not mandatory)
Tech skills Database and querying (SQL) operating system basics Bash scripting
Other Skills:
Time management
Attention to detail
Adaptability and learning agility
Ability to work in shifts and under pressure
Customer-first mindset
JD / Key Responsibilities:
Customer Issue Resolution: Respond promptly to user queries via email chat call or any designated support channel. Investigate and troubleshoot platform issues and provide appropriate solutions or workarounds.
Technical Troubleshooting: Understand how the platform functions and assist users in resolving technical issues.
Ticket Management: Log and track customer issues via support tools. Ensure timely follow-ups and accurate updates. Escalate complex issues to relevant teams with proper context.
Documentation and Reporting: Maintain internal knowledge base and contribute to documentation to reduce recurring queries. Share insights and trends with the team.
Cross-functional Collaboration: Work closely with Content Engineering Product and QA teams to resolve critical issues and improve support readiness.
Shift & Schedule Management: Be available for rotational shifts including nights and weekends as required.
Additional Tasks: Perform any other support-related responsibilities assigned by the manager or leadership team as needed.
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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