Front Office Supervisor
Front Office Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Filinvest Hotel: CRIMSON RESORT & SPA MACTAN
In accordance with the policies procedure and standards of Chroma Hospitality Inc. and Crimson Resort & Spa Mactan and under the direct supervision of the Front Office Manager the Front Office Supervisor is responsible for guest registration guest check - out cashiering and foreign exchange. The position is also responsible for facilitating or providing assistance in case of guest queries / requests (especially with Chinese/ Mandarin guests).
Front Desk Operations
- Checks supplies to ensure that stock is sufficient for the expected
business within the covered shift and / or for the day. - Prior to arrivals prepares all needed documents (registration forms
vingcards welcome folders etc.) to facilitate check- in.
desk. - Acknowledges and welcome guests as soon as guest approaches the
Checks records for the following:
- Guest Reservation
- Guest History
- Specialized instructions - Assists guests in completing registration form reviewing entries to
ensure important details are included. Responsible for following up on
incomplete details. - Directs guests to appropriate lifts and coordinates with Concierge
staff to bring guests to the room. - Coordinates with the employee assigned as group coordinator
matters relating to group arrivals and handling. - Checks for and coordinates requirements like check - in venue individual /
group welcome drinks conference kits rooming list amenities and signage. - Blocks rooms: checking room requests like connecting adjoining room
upgrades and early check - in. - Prints traces for the group and takes / coordinates action on the matter.
- Creates / reviews guest folio and accurately encodes the needed guest
information e.g. complete name address race origin mode of payment
date of birth arrival / departure details reservation source etc - Reviews created folios and ensures only one profile had been made per guest
(merges duplicate profiles carefully reviewing all details to ensure profile
belongs to only one guest). - Checks and ensures the accuracy of all financial transactions handled and /
or endorsed to the Front Desk. - Maintains cashiers float accurately adhering to specified procedures at
times. - Follows up on vouchers from Travel Agencies and letters of authorization
from companies.
QUALIFICATIONS
- Bachelors degree in Hospitality Management Tourism or related field is an advantage.
- Minimum of 2 years of experience in Front Office operations with at least 1 year in a supervisory role.
- Strong leadership communication and interpersonal skills.
- Proficient in property management systems (PMS) and MS Office applications.
- Ability to handle guest concerns with professionalism and provide excellent customer service.
- Flexible to work in shifts weekends and holidays as required.
- Willingness to work in Mactan Cebu.
Employment Type
Full Time
