Income & Loan Services Specialist - Home Repair Program
Income & Loan Services Specialist - Home Repair Program
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Job Description
Position Description
Seattles Office of Housing (OH) worksto build strong healthy communities and increase opportunities for all people to live in a community of their choice in a home they can afford.OHinvests in the production and preservation of affordable homes for people with low incomes including individuals and families who are exiting homelessness.
The Officealsoassistslow-income homeowners to remain in their homes and neighborhoods through loans and grants from ourWeatherization Program andHome Repair Loan Program. To support this work we areseekingan equity-focused Income & Loan Services Specialist to support these programs. Join our strong and highly collaborativeteam to ensuretimelyprocessing and responsive service to the community!
Job Responsibilities
In this roleyou will play a critical role in supporting access to home repair and loan resources for Seattle households. Your daily work will include:
Reviewing and approvinghomerepair program applications.
Evaluating supporting documentation (such as paystubs or tax records) to ensure compliance with program eligibility guidelines.
Selectingappropriate fundingsources based on grant and loan requirements.
Engaging with applicants throughout the process to provide guidance answer questions and gatheradditionalinformation.
Evaluating applicant loan eligibility including loan-to-value ratios stable income sources and credit history.
Preparing and executing loan documents.
Entering andmaintainingprogram data across multiple databases.
Processing contractor invoices and coordinating with Finance fortimelypayment.
Monitoring servicing andmaintainingexisting loans.
Providing support for the Weatherization program and loan underwriting as needed.
You Will Be Most Successful in This Role If You Have:
Technical Skills in:
Microsoft OutlookOffice 365 and SharePoint
Microsoft Excel
Data analysis and reporting
Database management and data entry accuracy
Adobe Acrobat and document management systems
Microsoft Teams and other remote collaboration platforms
Familiarity withfinancial managementor loan servicing systemsis beneficial
Experience With:
Program administration loan servicingand/or related customer-focused work
Providing high-quality customer service in a resource intake or referral capacity
Reviewing applicant income documentation and eligibility requirements
Applying program guidelines regulations or eligibility criteria to applicant files
Financial review or underwriting processes (or willingness to learn as a backup capacity).
Independent problem-solving multitasking and prioritizing work in a fast-paced environment
Working effectively with people from diverse racial ethnic and socioeconomic backgrounds
The Ability to:
Buildrespectful supportive relationshipswith diverse clients
Be a positive and collaborative team member
Explain complex program requirements clearly and compassionately to applicants.
Review financial documents with accuracy and attention to detail.
Navigate multiple funding sources and determineappropriate allocations.
Balance independent work with collaborative team problem-solving.
Contribute to an inclusive workplace that values equity respect and cultural humility.
Adapt to changing priorities while meeting deadlines in a high-volume environment.
Qualifications
In addition to the qualities mentioned above you will need topossessthe belowqualifications (or a combination of education training or experience which provides an equivalent backgroundto perform the job):
Three (3) years of experience in loan or escrow account processing or other real estate related transactions
OR
Two (2) yearsof experience in loan or escrow account processing or other real estate related transactions ANDAssociatesdegree in business administration real estate finance accounting
OR
One(1)year of experience in loan or escrow account processing or other real estate related transactionsANDBachelorsdegree in business administration real estate finance accounting
Please note this job ad is not designed to cover orcontaina comprehensive listing of activities duties or responsibilities that arerequired ofthe employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Additional Information
This full-time and full-benefits eligiblecivil serviceposition is overtime eligible andis classified as aDevelopment Finance Specialist Iin the City payroll system.The full salary range for this position is$41.62- $48.58per hour. New employees begin at Step 1 of the pay progression which is $41.62hourly. Current City employees starting rate of pay will be based on Personnel Rulesregardingpromotions.
Work Environment:This position offers the flexibility of a hybrid work schedule. Employees will be expected to work in-office atthe Seattle Municipal Tower in Downtown Seattleat least three days a week with team in office days onDAYS.
Benefits:A comprehensive benefits package includes vacation holiday and sick leave as well as medical dental vision life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the Citys website: workwith usTheCity of Seattlerecognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior our personal commitments and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture we seek employees who will engage in theRace and Social Justice Initiativeby working to dismantle racist policies and procedures unlearn the way things have always been done and provideequitableprocesses and services.
APPLICATIONPROCESS:
Applications will be accepted until4:00pm Pacific Time on Tuesday September16 2025.
In addition to completing the application fully at please include:A PDF of your current resume which illustrates your related skills talents experience and abilities.
A cover letter illustrating your qualifications and interest in this position withthe Office of Housing.
This hiring process involves a background check of conviction and arrest records in compliance with Seattles Fair Chance Employment Ordinance SMC 14.17. Applicants will be provided with an opportunity to explain or correct background information.
Who may apply:Thisposition is open to all applicants who meet the minimum qualifications.The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race color creed national origin ancestry sex marital status disability religious or political affiliation age sexual orientation or gender identity. TheCityencourages people of all backgrounds to apply including people of color immigrants refugees women LGBTQ people with disabilities veterans and those with diverse life experience.
Hiring Timeline: Weanticipateconducting the first round of interviewson October 9th and 10th andsecond round on October 16th.We aim to fill this position with a preferred start date of either November 12 or November19 2025.
Accommodations Request & Recruiting Contact:Reasonable accommodations will be provided for individuals with disabilities toparticipatein the application or interview process perform essential job functions and access other employment benefits and privileges. Pleaseget in touch with to request accommodation or with any questions.
To learn more about the Office of Housing please visit: Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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