drjobs Customer Service Specialist

Customer Service Specialist

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1 Vacancy
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Job Location drjobs

Cleveland - USA

Monthly Salary drjobs

$ 39171 - 57973

Vacancy

1 Vacancy

Job Description

Position Number:
County: Cleveland
Posting End Date: 9/5/2025

Anticipated Starting Salary: $39171

State Revenue Office

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient effective and courteous service which will encourage voluntary compliance with tax license and child support laws.

Position Information

Job Series: Revenue Programs

Classification: Customer Service Specialist Career Path

Class Code: PRP02P

Pay Grade: SGS03

Salary Range: $39171 - $57973

Job Summary

The Customer Service Specialist is responsible for providing exceptional customer service to taxpayers and the public regarding state tax inquiries payments child support or other related services. This position involves assisting customers both in person and via phone email and other communication channels. The successful candidate will be skilled in problem-solving possess a strong understanding of state tax policies and procedures or child support policies and regulations and deliver timely and accurate information to resolve issues. The Customer Service Specialist will work collaboratively with other staff to ensure the smooth operation of the revenue or child support office while upholding state and federal regulations and maintaining a positive customer experience.

Primary Responsibilities

Provide high-quality customer service by responding to taxpayer and customer inquiries explaining tax laws payment processes child support services and related issues. Assist customers with the completion of tax and other forms tax filing procedures and understanding their tax or child support obligations in a professional and courteous questions related to individual and business tax filings tax payment processes refunds penalties and other revenue-related topics. Help taxpayers resolve issues related to overdue payments discrepancies or other concerns by providing accurate information and child support customers with case issues by providing information and assisting with completing applications and forms. Gather information through interviews and contact to employers and other entities. Perform activities to locate parents address employer and income or other record and document customer interactions inquiries and the steps taken to resolve issues in the departments systems. Maintain up-to-date records of taxpayer and customer requests and follow up as necessary to ensure that all issues are taxpayers through the process of filing taxes online by mail or in person. Educate taxpayers on the various tax filing methods and procedures to ensure compliance with state tax laws. Provide clear instructions for completing tax forms and submitting required investigate and resolve customer service issues including discrepancies incorrect filings payment issues or other challenges. Work with the appropriate departments or units to escalate more complex cases or disputes for further general administrative support within the revenue or child support office including data entry sorting mail filing documents organizing records and other clerical duties. Assist in preparing and processing forms applications and and process payments for taxes fees fines or other revenue and child support-related services. Provide receipts and ensure that all transactions are accurately recorded and processed according to state procedures.

Knowledge and Skills

Demonstrated ability to interact professionally and courteously with taxpayers and customers ensuring positive experiences even in challenging or stressful situations. Strong interpersonal skills are essential for building rapport and trust with verbal and written communication skills including the ability to explain complex tax or child support regulations in a clear concise and understandable manner. Ability to actively listen to customers and respond empathetically to their to assess situations identify issues and provide solutions or guidance. Strong critical thinking skills to resolve discrepancies answer questions accurately and troubleshoot taxpayer problems attention to detail in documenting taxpayer information processing payments and ensuring accuracy in all aspects of customer service and to handle sensitive taxpayer information with discretion and adhere to confidentiality requirements. Demonstrated integrity in all customer service interactions.

Minimum Qualifications

A high school diploma.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race color religion sex pregnancy age disability citizenship national origin genetic information military or veteran status or any other status or characteristic protected by law.


ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.


Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False misleading or incomplete statements may result in disciplinary action and possible termination.


Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.


This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify or if you believe that your employer has violated its E-Verify responsibilities please contact DHS at or Experience:

Unclear Seniority

Employment Type

Full Time

Company Industry

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