Customer Journey Expert Delivery Management
Customer Journey Expert Delivery Management
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Salary Not Disclosed
1 Vacancy
Job Description
At ING Wholesale BankingTransaction Services (TS)is a cornerstone of our global offering delivering innovative and reliable products to corporate and institutional clients. As a key driver of growth and profitability our strategy focuses on providing competitive relevant solutions that support sustained success.
The Team
TheTS Delivery Managementteam plays a pivotal role in this mission. With a global mandate we ensure that internationally operating clients experience ING as one unified bank across our entire network. We own all relevant IT assets and are responsible for delivering high-quality services to our clients and stakeholders.
As our new CJE in thePayments & Channelsdelivery area youll be part of a dynamic team managing and evolving key payment products such asInternational Payments SEPA Open Banking and strategic initiatives likeNextGenandInstant Payments.
Youll take end-to-end ownership of delivery and product development bridging business needs and technical solutions to create seamless experiences for our clients. You report to the Delivery Area Lead (DAL) Payments & Channels.
Role & Responsibilities
- You collaborate with Product Management and IT to translate business needs into clear actionable delivery roadmaps.
- You deliver the roadmaps with an end-to-end focus on operational excellence compliance and client satisfaction through to commercial launch.
- You simplify complex processes and ensure high-quality delivery through rigorous testing and validation.
- You monitor product performance and usage leveraging data to inform decisions.
- You foster cross-border collaboration and alignment across global teams.
- Together with your colleagues you are responsible for meeting your goals set on a quarterly basis.
- You share the responsibility with the team to ensure our license to operate by secure and flawless 24/7 operations while ensuring regulatory compliance.
How to succeed
- Bachelors or Masters degree.
- 3-5 years of relevant payments experience.
- Experience withtarget architecture implementationandAgile Way of Working.
- Strong written and verbal communication in English.
- Experience with working with (external) tech suppliers.
- Aclient-focused entrepreneurwith a strong delivery mindset.
- Ateam player with technical acumen and a passion for innovation.
- Asimplifier of complexity driving operational excellence and agile delivery.
- Acollaborative team playerwith strong communication skills and resilience.
- Adata-driven decision-makerwho thrives in a fast-paced environment.
Rewards and benefits
We want to make sure that its possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.
The benefits of working with us at ING include:
- A salary tailored to your qualities and experience
- 24-28 vacation days depending on contract
- Pension scheme
- 13th month salary
- Individual Savings Contribution (BIS) 3.5% of your gross annual salary
- 8% Holiday payment
- Hybrid working
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleagues
About us
Curious about how ING empowers people and businesses to move forward Discover what we do and what we can offer you.
Questions
Contact the recruiter attached to the advertisement for more information via Want to apply directly Please upload your CV and motivation letter by clicking the Apply button.
Please note multiple interview steps involving various business stakeholders will be part of the selection process.
Employment Type
Full-Time
