Senior Technology Delivery Lead

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Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER:
Lead and manage the end to end delivery of technology solutions or services for a key business line portfolio assigned segment or enterprise area with a clear focus on strategic planning schedule management scope change / issues management client communication and overall resourcing and financial costs on a longer term basis
Responsible for project delivery for the set of application in their scope commissioning projects to be executed by assigned Project Managers
Act as an integrator of solutions; provide a flexible approach by offering and negotiating options with the clients that assure the appropriate balance between service levels cost and risk
Communicate business vision / goal and portfolio priorities to team members (e.g. Application Owners / Development Managers Business Systems Analysis Platform / Service and/or Technology Project Managers etc.)
Develop impact assessments as it relates to LOB landscape changes / revisions / additions and manage the integrated portfolio delivery schedule and periodically perform risk assessments and manage operational processes consistent across the portfolio (e.g. time reporting)
Monitor and manage Capacity Forecasting process compliance among Technology Project Managers and report on progress status and overall health of the portfolio and the individual applications
Assess change requests and issues across the portfolio and identify key items for reporting
Manage day to day vendor relationships and monitor progress against established work agreements for own area
Partner with clients/ businesses in developing business cases RFI/RFP contracts service level agreements etc. consistent with business objectives and technology standards/architecture
Work closely with IT leadership to ensure on-going focus on reusability scalability and enterprise-wide solutions to maximize returns on the suite of products
Oversee and support the demand management process from intake through final approval and initiation of delivery execution with respective management teams / business partners / stakeholders

SHAREHOLDER:
Lead the development of total cost of ownership estimates for applications / services across the portfolio and monitor and track to established plans in partnership with Finance and Business Management team
Measure and monitor progress at clearly defined points in the process for all ongoing projects within the portfolio to ensure projects are delivered on time within budget and meet or exceed expectations
Assess work plans and schedule impacts across portfolio and identify key schedule issues for reporting escalate further as necessary
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines - including creation of project documentation of system requirements estimates of scope and cost
Track major project deliverables; communicate up-dates; support initiatives intended at reducing time-to-market and containing costs
Ensure operational reputational and intellectual risks are understood and provide advice towards minimizing risk and escalate where appropriate
Maintain proficient knowledge of the competition customer / industry trends and technology innovation; identify opportunities for research and suggest solutions as appropriate
Maintain high level of customer service and ensure commitments are met; recommend appropriate actions to enhance service levels through effective service level management practices/ agreements
Keep informed of technology solutions initiatives and IT direction across TDBG in order to provide strong support to the businesses
Ensure a full understanding of business requirements and apply knowledge to escalate/prioritize delivery of new and existing projects
Ensure that new capabilities required by the business are supported by appropriate service delivery departments
Ensure integration between TS LOB team across processes technology and data for all solutions defined

EMPLOYEE TEAM:
Prioritize and manage own workload and support workload of team members in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest
Work closely with other groups sharing knowledge of client and customer issues needs and expectations and contributing to sound decisions
Establish and maintain open and effective communication with clients the businesses and other team members
Contribute to the ongoing development of the team and business partners by sharing information knowledge and lessons learned on a regular basis
Identify and recommend opportunities to enhance productivity effectiveness and operational efficiency of the business unit and/or team
Participate in knowledge transfer within the team and business units
Establish effective relationships across multiple business and technology partners program and project managers

BREADTH & DEPTH
Role generally supports a significant business area product group Enterprise Platform Service or Capability under a Segment CIO or technology functional area.
Sets work direction at an operational level works autonomously in the management of the unit and collaborates with other business or technology leaders to establish and execute on common goals with a medium to longer term business perspective
Expert knowledge of the business and bank technology standards (e.g. infrastructure architecture processes applications) from a strategic perspective and managing/ directing teams and projects
Sound knowledge of external competition emerging industry and/or market trends in relation to own business
Integrator role that oversees various technology functions / resources to deliver business technical solutions or shared service
Directly or indirectly oversees a sizeable and varied team of technology professionals (e.g. up to 50 consisting of Application Developers Solutions Designers Business Systems Analysts Specialists and/or Project Managers) in the end to end delivery of complex projects system enhancements / applications and/or application or service management
Directs/manages large-scale applications/ projects across multiple product lines/ businesses involving significant scope and complexity
Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department; advocates for operational improvements to enhance the divisions value to the organization
Role typically reports to an Executive role

EXPERIENCE & EDUCATION:
Undergraduate degree or Technical Certificate
Graduate degree preferred
10 years relevant experience

Strong communication skills and experience working with business stakeholders

Strong capabilities in planning scheduling and releasing of projects/programs

Ability to identify potential risks and develop mitigation strategies to minimize impact on project delivery

Experience working in an Agile environment and acting as a Scrum Master

Banking domain experience more specifically business banking is preferred

Previous experience as Software Engineer Manager or Development Manager would be an asset

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):