Senior Director, Facilities Manager
Senior Director, Facilities Manager
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
What the job involves
At JLL we understand that an exceptional workplace fuels employee engagement productivity and overall success. Were seeking an experienced passionate North Asia Facilities Director to champion a best-in-class environment for our clients employees guests and colleagues. This pivotal client-facing role will shape how people interact with their workspace foster a vibrant community and ensure seamless operations. Youll strategically integrate people-centric experiences with cutting-edge facility management leveraging technology particularly AI to cultivate inspiring productive and collaborative regional workplaces. Additionally youll provide oversight and support for mobilization and transformation initiatives to ensure programs are successfully embedded within the account.
MAJOR RESPONSIBILITIES
Leadership / Staff Management
Actively encourage an environment that supports teamwork co-operation performance excellence and personal success
Proactively manage direct reports (5 FTEs) and act as a coach and mentor
Develop the team through performance assessments and training managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors
Client/Stakeholder Management
Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client as reflected by Client feedback
Contribute to an Account Plan which meets clients outsourcing and JLLs objectives for the account
Develop and maintain a detailed understanding of clients business and key factors influencing their requirement for our services.
Operations Management
Ensure the delivery of all operational requirements as per the client scope of work across the APAC region
Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods reliability of systems and consistency across the hub.
Work with the respective site service managers SMEs and site teams to address specific operational issues
Support Regional Programs such as user experience programs JLL system roll-outs regional training programs/workshops and other initiatives as appropriate through driving implementation and consistency across the hub/countries
Drive Client specific programs such as technology roll-outs benchmarking best practices hybrid working
Actively work to ensure that the Hubs financial operations are meeting or exceeding targets and financial processes as well as controls are adhered to at all times.
Ensure compliance with JLL and client Health Safety Environment and Risk Management policies and procedures
Ensure data integrity of all systems across the Hub and perform audits from time to time
Oversee and monitor SLA/KPI performance across the region and support the countries to address issues and ensure they are meeting or exceeding target scores
Generate reports and conduct presentations such as QBRs as per the service delivery requirements and overall account management.
Establish consistency in the monthly reporting in each county
Procurement Vendor and Contracts Management
Work with the delivery teams to ensure vendors are well-managed delivering services as per the contract
Work with the Regional Procurement Manager to oversee all vendor contracts to ensure that they are professionally delivered at the right costs well-monitored and re-procurement is initiated if needed and continually assessed to deliver best value to the clien
Financial Management
Assist the client and Account Director with the development of the property budgets and forecasts in accordance with the financial timetable.
Look for opportunities to cross-sell services.
Contract Management
Support change control process for Regional MSA and SOWs.
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
Bachelors degree in facilities management building business or other related field highly desirable
10 years experience in facilities property management hospitality or related field in multiple countries across Asia Pacific.
Experience in a diverse range of industries including tech sector advantageous
Excellent verbal written communication and presentation skills
Able to adapt in a fast-paced working environment and versatile in meeting clients changing needs and requirements
Proven ability to navigate ambiguity
Strong analytical organization and administration skills
Leadership Capabilities
Gets It Done
Acts decisively making timely decisions balancing effectiveness with efficiency. Takes ownership pushes self and others to accomplish objectives and exceed expectations
Business First
Focuses on our teams and our Clients building and maintaining relationships continuously seeking to understand the needs perspectives and motivations of our Client
Drives Change
Thrives on change anticipates and drives change to implement new ideas and ways of doing things. Agile in learning thrives in a fast changing high volume and often ambiguous environment
Inspires
Inspires and influences others by building a culture promoting JLL as an employer of choice. Asserts own ideas persuades others to gain support and commitment. Energizes and maximizes others performance
Thinks Big
Problem solver who challenges the status quo and thinks outside the box. Considers the resources required and the relative costs and benefits of potential actions to choose the most appropriate option
Other Personal Characteristics
Self-motivated and confident
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge the status quo
Works well with diverse teams from various countries/cultures
KEY STAKEHOLDERS
Management Staff
Client Representatives
Client End-user
Vendor Staff
DIRECT REPORTS
Site Services Manager
REPORTING TO
Regional Account Director
Location:
On-site Tokyo JapanIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Required Experience:
Exec
Employment Type
Full-Time
