Director of Sales - JW Marriott Grosvenor House London
Director of Sales - JW Marriott Grosvenor House London
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Job Description
This role leads the propertys Specialist Sales Team driving strategic sales efforts across key segments including corporate group and transient). The role oversees all day-to-day sales operations with a strong focus on cultivating long-term value-driven client relationships that support sustainable business addition to managing the teams performance the role includes direct responsibility for a defined market segmentLuxury Consortia and Corporate - personally managing accounts and driving revenue through proactive sales activity. This role is based on property.
Developing & Executing Sales Strategies
- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
- Develops implements and sustains aggressive solicitation program focused on increasing business.
- Works with management team to create and implement a sales plan addressing revenue customers and the market for the segment led by the DOS.
- Assists with the development and implementation of promotions both internal and external.
Maximizing Revenue
- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g. sets example with personal booking goals).
- Recommends booking goals for sales team members.
Managing Sales Activities
- Monitors all day to day activities of direct reports.
- Approves space release for catering to maximize revenue (DOS Group) in the absence of a Business Evaluation Manager.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).
Analyzing & Reporting on Sales and Financial Data
- Analyzes market information by using sales systems and implements strategy to achieve propertys financial room and catering goals.
- Assists Revenue Management with completing accurate six period projections.
- Reviews sales and catering guest satisfaction results to identify areas of improvement.
Ensuring Exceptional Customer Service
- Displays leadership in guest hospitality exemplifies customer service and creates a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g. rooms meeting facilities and equipment food and beverage) service levels execution against contract and overall satisfaction.
- Empowers associates to provide excellent customer service.
- Observes service behaviors of associates and provides feedback to individuals and/or managers.
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
- Ensures that a customer recognition program is in effect throughout Sales.
- Executes and supports Marriotts Customer Service Standards and propertys Brand Standards.
- Participates in and practices daily service basics of the brand (i.e. MHR Spirit to Serve Daily Basics RHR Savvy Service Basics Courtyard SpringHill Suites Fairfield Inn Basics of the Day Residence Inn Daily Huddle or TownePlace Suites Morning Meeting).
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to Marriott.
- Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program/event.
Building Successful Relationships
- Develops and manages relationships with key stakeholders both internal and external.
- Works collaboratively with off-property sales channels (e.g. Event Booking Center Market Sales GSO) to ensure the property needs are being achieved and the sales efforts are complementary not duplicative.
- Works with Human Resources Engineering and Loss Prevention to ensure compliance with local state and federal regulations and/or union requirements.
- Attends customer events trade shows and sales missions to maintain build or develop key relationships with GSO Managers and customers.
Managing and Conducting Human Resource Activities
- Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation.
- Develops implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
- Utilizes all available on the job training tools for associates.
- Performs other related tasks as assigned by management to meet business needs
- Complies with Marriott International Hotels Limited Regional Office policies and procedures.
- Working hours as required to do your job but normally not less than 40 hours per week.
- Specialist team comprises: Middle East & Diplomatic Sales Specialists and Sales Coordinator
- Collaborates closely Director of Group Sales
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At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Director
Employment Type
Full-Time
