Piecework Lead Housekeeper
Piecework Lead Housekeeper
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Job Description
About the Company
Were a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea weve grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isnt just our advanced technology or high property standards but our culture of doing things the right way building trust and supporting each other as a team. When you join Casago youre not just taking a jobyoure becoming part of a company that values your contributions invests in your growth and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.
About This Job
The Lead Housekeeper assists the department managers in leading and developing a team of housekeepers through coaching performance management and optimizing daily operations to meet productivity and quality standards. Youll assist with scheduling and fostering a collaborative work environment while participating in hands-on cleaning and inspections to maintain our high standards.
Compensation
- Piece rate (ranging between $36 and $225 per unit; average of $81 per unit)
- $24 / hour for paid training required meetings and non-post reservation cleans.
- More benefits and company perks information below.
Essential Job Functions
- Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement and implement process enhancements to drive efficiency and quality outcomes.
- Perform inspections of cleans completed by Housekeepers and support touch-up cleans as needed.
- Assist managers with supervision of an efficient and high-quality team of housekeeping personnel ensuring all are trained effective and adhere to company policies and procedures.
- Foster a collaborative work environment that promotes open communication innovation and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
- Professionally clean and maintain properties using cleaning procedures and products in conformance with prescribed company standards.
- Sweeping vacuuming mopping dusting and washing all surfaces. move all reasonably portable furniture in rooms to clean under and behind and assist with laundry as needed.
- Assist with scheduling distribution of tickets ordering and organizing supplies as assigned by the manager.
- Meet and maintain company standards and metrics such as NPS standard unit appearance and efficiency.
- Assist managers with assigned budget for your portfolio adhering to set annual costs with the ability to perform a cost-benefit analysis.
- Support your team with escalated guest and homeowner concerns by responding to emails calls and tickets.
- Partner and assist your Business Development Representative when new units join the portfolio.
- Conduct regular inspections prior to guest and owner arrivals.
- Establish and maintain open collaborative relationships with fellow regional team members and upper management team.
- Provide cross-coverage for your manager and Co-Lead(s) when necessary.
- Other duties as assigned because every day is different in hospitality!
Skills Qualifications
- Experience working in hotel hospitality vacation or similar industry is highly preferred.
- 1 - 2 years experience in housekeeping or similar position.
- Prior experience in supervisory or management level position in a similar industry.
- Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps tablets and various software platforms.
- This role involves frequent travel between worksites so reliable personal transportation is essential.
- Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
- Must be dependable self-motivated and able to work independently while contributing positively to a collaborative team environment.
- Comfortable talking to peopleonline or in personand being able to share information in a way thats clear thoughtful and represents the company in a positive way always.
Workplace Environment Physical Requirements
- Work may take place indoors or outdoors in a variety of settings including private homes resorts offices and laundry facilities often in varying weather conditions.
- Were in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings evenings weekends and holidays. We require flexibility to support this.
- Reliable transportation required.
- Regular travel within the locally assigned market and / or region.
- Ability to move freely (balancing climbing crawling driving squatting standing stooping walking bending pushing pulling reaching and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.
Benefits Perks
- Health/dental/vision insurance based on hours worked
- Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
- 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
- Health & Dependent Care Flexible Spending Accounts based on hours worked
- Paid Vacation & Sick Time
- Employee Assistance Program (EAP)
- Employee Discounts
- Please visit ourcareers pageto review our full benefits offerings
Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information or other classes protected by applicable law. Veterans are encouraged. Casago is committed to maintaining a safe and productive work environment. Possession use or being under the influence of alcohol or illegal drugs in the workplace is prohibited.
Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation a valid drivers license and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid drivers license be at least 21 years of age and have been a licensed driver for no less than 3 years.
An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening country dependent.
Employment Type
Hourly
