Referral Coordinator
Referral Coordinator
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$ 41655 - 72897
1 Vacancy
Job Description
Description of Work
Internal Posting- This Is An Internal Posting Open Only For Current North Carolina Department Of Health And Human Services Employees And Eligible RIF Candidates From North Carolina State Government or Current Temporary Employees.
The Recruitment Range For This Position Is $41655- $57276.
This Position Is 100% Federally Funded
The Referral Coordinator supports the FNS E&T Program within the Division of Child and Family Well-Being. This position provides key coordination between program participants and contracted service providers ensuring timely appropriate referrals and maintaining accurate records in support of compliance and reporting. The role also facilitates communication provides administrative support and ensures consistent adherence to referral and invoicing procedures.
This position supports the expansion and ongoing operations of FNS E&T programming across North Carolinas 100 counties. Responsibilities include contract coordination referral tracking invoice processing provider onboarding and user support for systems such as Open Windows and eProcurement. By maintaining operational consistency and accuracy the Referral Coordinator contributes to the broader goal of improving employment outcomes for FNS participants statewide.
Key Duties Include:Coordinate referrals between program participants and service providers across counties
Maintain Open Windows referral and contract records; track referral status and outcomes
Manage the Request for Application (RFA) process and provider contract documentation
Support compliance monitoring by tracking monthly submissions and ensuring accuracy
Process monthly invoices and assist with budget realignments and contract amendments
Communicate regularly with counties and providers to provide technical guidance
Schedule and organize provider meetings and maintain related documentation
Respond to inquiries by phone and email; route requests appropriately
Provide onboarding training and support to prospective and current providers
Compile and distribute reports to support program tracking and improvement
About the NC Department of Health and Human Services (DHHS):The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and well-being of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.
About the Division of Child and Family Well-Being:The Division of Child and Family Well-Being is a division at the NC Department of Health and Human Services (NCDHHS) that will focus on supporting whole child and family health and well-being for North Carolinians with several sections including nutrition programs (WIC SNAP and Child and Adult Care Food Program) health & prevention services for children and youth childrens behavioral health programs and early intervention programs. The Operations Unit is in the Community Nutrition Services Section (CNSS) in the Division of Child and Family Well-Being (DCFW).
Compensation and Benefits:The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees. Visit website for benefits: more information about DHHS: Skills and Abilities / Competencies
Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.
The Knowledge Skills and Abilities (KSAs)/ Management Preferences are not required. Applicants that possess the following skills are preferred:
Documented experience coordinating referral or intake processes with providers or community partners in a human services health or workforce program
Demonstrated experience tracking invoice or contract deliverables using systems like eProcurement or similar
Documented experience providing technical assistance or program guidance related to compliance invoicing or service delivery
Management would prefer experience with Temporary Assistance for Needy Families (TANF) Medicaid or similarly related Food and Nutrition Service program experience on acounty state or federal level
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See details.
Qualified applicants must possess and application must clearly reflect work experience that demonstrates the following:
Masters degree in a discipline relative to the program from an appropriately accredited institution and two years of related experience
OR
Bachelors degree in a discipline relative to the program area from an appropriately accredited institution and four years of related experience
OR
An equivalent combination of education and experienceSupplemental and Contact Information
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.
In accordance with the Governors Executive Order 303 our agency supports second-chance employment for individuals who were previously incarcerated or justice involved. We invite all potential applicants to apply for positions for which they may be qualified.
Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.- Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
- Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.
- If multiple applications are submitted to an individual posting only the most recent application received prior to the closing date will be must be submitted by 5:00 PM on the closing date.
- Applicants may be subject to a criminal background check. All candidates selected for positions considered Positions of Trust will be subject to a criminal background check.
- Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.
- Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
- For a list of organizations that perform this specialized service please visit the NACES membership website at
Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts degree evaluations and cover letters may be uploaded with your application.
Veterans and National Guard Preference
- Applicants seeking Veterans Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.
- Applicants who are former member of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment DHHS will ensure that people with disabilities or known limitations covered by the PWFA are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.
NEOGOV Technical Assistance
For technical issues with your application please call the NeoGov Help Line at . If you have a technical issue with your Government Jobs account please call their Help Line at 1-.
CONTACT INFORMATION:
If there are any questions about this posting please contact Talent Acquisition at .Resumes will not be accepted in lieu of completing this application.
Required Experience:
IC
Employment Type
Full-Time
