IT Voice Engineer

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Summary

This role is support maintain and enhance our Genesys PureCloud solutions. This role is responsible for the day-to-day operations implementation and migration of Genesys Cloud platforms ensuring seamless communication experiences for users and stakeholders.

Core Responsibilities:

Day to day support and maintenance of Genesys PureCloud Solutions
Migration and implementation of Genesys PureCloud Solution
Monitor project progress and adjust as necessary to ensure successful project delivery.
Creation of Documentation and Knowledge base
Responsible for managing incident and service requests
Manage and coordinate team activities working closely with different support groups.
Conduct regular reviews of the platform to ensure optimal performance and user satisfaction.
Act as the primary point of contact for stakeholders regarding Genesys PureCloud projects.

Skills and Experience:

Hands on experience on troubleshooting Genesys PureCloud solutions
Experience on migration and implementation of Genesys PureCloud
Knowledge on Call flows Inbound Outbound Campaigns Call Recordings and Call Monitoring
Good knowledge on Gateway configuration and Genesys SIP Trucking and Dial Plans.
Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting.
Can explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors need it
Knowledge on network routing VOIP Protocols SIP Responses Handshake communication etc.

Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.

Whats in it for you

Competitive Total Rewards Package

Target variable incentives

Medical Plan (HMO) from Day 1 of employment with free dependents

Life insurance

Paid Time-Off Benefits

Sick Leave Conversion

Night Differential offered

Employee Referral Program

All Mandatory Statutory Benefits

R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance or any other characteristic protected by local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

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Job SummaryThis role is support maintain and enhance our Genesys PureCloud solutions. This role is responsible for the day-to-day operations implementation and migration of Genesys Cloud platforms ensuring seamless communication experiences for users and stakeholders.Core Responsibilities:Day to day...