IT Voice Engineer
IT Voice Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
This role is support maintain and enhance our Genesys PureCloud solutions. This role is responsible for the day-to-day operations implementation and migration of Genesys Cloud platforms ensuring seamless communication experiences for users and stakeholders.
Core Responsibilities:
Day to day support and maintenance of Genesys PureCloud Solutions
Migration and implementation of Genesys PureCloud Solution
Monitor project progress and adjust as necessary to ensure successful project delivery.
Creation of Documentation and Knowledge base
Responsible for managing incident and service requests
Manage and coordinate team activities working closely with different support groups.
Conduct regular reviews of the platform to ensure optimal performance and user satisfaction.
Act as the primary point of contact for stakeholders regarding Genesys PureCloud projects.
Skills and Experience:
Hands on experience on troubleshooting Genesys PureCloud solutions
Experience on migration and implementation of Genesys PureCloud
Knowledge on Call flows Inbound Outbound Campaigns Call Recordings and Call Monitoring
Good knowledge on Gateway configuration and Genesys SIP Trucking and Dial Plans.
Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting.
Can explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors need it
Knowledge on network routing VOIP Protocols SIP Responses Handshake communication etc.
Employment Type
Full-Time
