Head Of Flex

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Were seeking a forward-thinking commercially minded leader to take full ownership of our Flex & Managed Space strategy.

The successful candidate will combine strong market expertise with the ability to build high-trust relationships deliver profitable growth and lead a high-performing team.

This role goes beyond transactional execution it requires someone who thrives in complexity takes a strategic view of the market and isnt afraid to challenge legacy thinking.

Youll act as a bridge between occupier needs and landlord solutions blending deep sector expertise with a passion for innovation collaboration and commercial outcomes.

This is a key leadership role for someone who wants to shape the future of workspace.

Key Responsibilities

Strategy & Growth

• Define and lead the Flex office strategy anticipating market shifts and aligning with the evolving hybrid work model
• Translate insights into actionable growth initiatives from new service lines to improved operational models - with a focus on margin expansion
• Guide the business through change by balancing agility and long-term vision

Revenue Generation and P&L

• Drive revenue generation to achieve targets
• Maintain rigorous focus on margin making decisions grounded in data and commercial logic
• Navigate volatility (e.g. market uncertainty internal restructures) while continuing to deliver strong commercial outcomes

Team Leadership & Development

• Foster a high-performance culture through tailored development transparent communication and a people-first mindset
• Serve as a mentor not just to your direct reports but also to wider teams supporting individual career growth and wellbeing
• Champion inclusive leadership emotional intelligence and resilience under pressure

Marketing Content & Visibility

• Own the strategic marketing vision balancing spend management with visibility and SEO performance
• Rebuild content consistency by aligning internal teams and external partners creating a narrative that reflects the value of Flex to our clients and our business
• Lead initiatives such as national roadshows to increase brand recognition and build stronger cross-regional partnerships

Client Advisory & Relationships

• Act as a senior advisor to both occupiers and landlords helping them navigate hybrid working flex trends and short-to-medium-term solutions
• Leverage long-standing relationships and market insight to win repeat business and unlock referrals

Operational Excellence & Innovation

• Identify inefficiencies and fix them quickly from broken content workflows to platform misalignment - with a practical problem-solving mindset
• Embrace innovation integrating CRM tools digital platforms and AI to drive smarter workflows stronger lead conversion and enhanced client service

Internal Collaboration & Influence

• Drive national collaboration across regions and business lines turning isolated conversations into enterprise-wide opportunities
• Enhance internal referrals by aligning incentives education and accountability across service lines
• Build trust at all levels of the organisation by being dependable honest and solutions-oriented

Compliance & Governance

• Partner with Central Operations to ensure the team adheres to all regulatory risk and operational protocols delivering great service with full accountability

Required Qualifications

• 5 years in commercial real estate with substantial experience in flexible or managed workspace solutions
• Proven track record of delivering and exceeding revenue targets in fast-paced and uncertain environments
• Deep knowledge of the flexible office sector business models and key players
• Commercially savvy with excellent financial and negotiation skills
• Experience in leading diverse teams and shaping strategy

Skills & Attributes

• Strategic thinker who thrives under pressure and drives outcomes despite obstacles
• Trusted people leader with strong emotional intelligence coaching skills and a collaborative style
• Entrepreneurial and pragmatic capable of balancing vision with operational execution
• Digitally confident with experience using CRM systems data platforms and marketing analytics tools
• Strong communicator with a confident presence in front of clients stakeholders and internal leadership
• Resilient adaptable and focused on progress even when navigating ambiguity or change

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! If you require any changes to the application process please email or call 44(0) to contact one of our team members to discuss how to best support you throughout the process. Please note the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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