Facilities & Guest Services Manager

Girl Scouts of South Carolina Mountains to Midlands council is the largest organization serving girls in South Carolina. Girl Scouting is the largest organization for girls in the world. Our mission is to build girls of courage confidence and character who make the world a better place. Through activities in S.T.E.M. Entrepreneurship the Outdoors and Life Skills Girl Scouting provides girls with opportunities for fun and friendship while fostering the development of leadership skills and self-esteem.

We are currently seeking an experienced Facilities & Guest Services Manager to lead operations at the Cathy Novinger Girl Scout Leadership Center Columbia SC as well as oversee the Aiken Girl Scout Hut.

This key role is responsible for the overall management of facility operations guest services vendor relations and ensuring compliance with all safety and regulatory standards. The manager will develop and implement operational procedures manage budgets negotiate service agreements and ensure that both properties are maintained to the highest standards.

The ideal candidate will demonstrate strong leadership by directing staff volunteers and contractors to ensure an exceptional guest experience. This position plays a vital role in supporting the councils mission strengthening community relationships and promoting the long-term sustainability of council properties.

Please note: This position requires availability to respond to emergencies at the CNGSLC on a 24-hour basis.

Customer & Guest Services:

• Serves as the primary host resource and emergency contact for all property usage and site rentals at the CNGSLC.
• Acts as the councils on-site representative exercising discretion in coordinating contractors vendors inspectors volunteers and other site visitors.
• Directs and oversees event set up and breakdown delegating or performing tasks as necessary to ensure smooth operations. Develops and manages vendor relationships including negotiating service agreements and pricing structures that enhance guest experiences and generate additional revenue opportunities in alignment with budgetary guidelines.
• Collaborates cross-functionally with council staff volunteers and outside users to plan and coordinate site activities ensuring facilities are properly maintained and prepared.
• Represents the council in the community by fostering positive relationships with neighbors civic groups regulatory agencies and partner organizations.
• Establishes service standards monitors guest feedback and resolves issues to ensure an exceptional guest experience.
• Communicates effectively with internal and external customers regarding event details providing written documentation and follow-up to support successful execution.

Facilities & Property Management :

• Provides overall management of building infrastructure utilities and facility operations for the CNGSLC and Aiken Girl Scout Hut.
• Develops and oversees preventive maintenance plans to ensure facilities grounds and equipment remain in optimal condition to support council programming and rentals.
• Oversees janitorial lawn care and service vendors ensuring compliance with established quality standards; performs or directs corrective maintenance as necessary.
• Administers facility systems (HVAC lighting security cameras access control) to ensure effective and secure operations.
• Evaluates and resolves facility issues exercising discretion in determining when to perform repairs contract out work or escalate issues. Ensures compliance with applicable building codes safety regulations insurance requirements American Camp Association (ACA) standards and council risk management policies.
• Maintains records documentation and inventory of fixed assets tools and supplies in support of facility operations.
• Monitors property conditions identifying risks or damage and taking appropriate corrective action.
• Complies with current insurance local county state and federal government codes laws and regulations including building codes. Assists in maintaining site compliance with regulations restrictions and standards of Girl Scout Safety Activity Checkpoints ACA and local state health and building codes.

Leadership & Administration:

• Develops and manages the facility operating budget monitoring expenditures and recommending cost-saving measures.
• Establishes documents and improves standard operating procedures (SOPs) for facility and property management functions.
• Participates in long-range planning for facility improvements risk management initiatives and operational strategies.
• Recruits organizes and manages volunteers and/or contractors for work weekends service projects and special initiatives.
• Oversees maintenance and compliance of council-owned vehicles assigned to the property.
• Manages procurement of supplies and consumables in alignment with budgetary guidelines.
• Ensures organizational goals for facility management are achieved; recommends changes in work methods practices and policies to support efficiency safety and revenue growth.
• Assists in the smooth functioning of the council by performing other duties as assigned.

Other:

• Ability to work a flexible schedule including evenings and weekends as needed to support events and facility operations.
• Ability to lift move or carry materials up to 50 lbs. as needed in support of facility operations.

• Bachelors degree in Facilities Management Hospitality Business Administration or a related field preferred or equivalent combination of education and professional experience.
• Minimum of 35 years of progressively responsible experience in facilities management property operations or hospitality/event management.
• Experience supervising staff contractors or volunteers with demonstrated ability to lead and direct others.
• Proven experience developing and managing budgets contracts and vendor relationships.

Equal Opportunity Employer (E.O.E.)

Girl Scouts of South Carolina - Mountains to Midlands (GSSC-MM) is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with GSSC-MM please contact Human Resources at GSSC-MM reserves the right to defer or close a vacancy at any time.