Constituent Service Representative
Constituent Service Representative
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Job Description
Job Posting Title
Constituent Service RepresentativeAgency
049 ATTORNEY GENERALSupervisory Organization
Office of Attorney GeneralJob Posting End Date (Continuous if Blank)
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full timeJob Type
RegularCompensation
Job Description
Title: Constituent Services Representative
Salary Range: Commensurate with experience and qualifications
Location: Oklahoma City OK
The Oklahoma Office of the Attorney General is currently seeking a full-time Constituent Services Representative for our Constituent Services Unit.
Position Summary:
The OAGs Constituent Services Unit is responsible for daily interaction with the citizens of short we are the Customer Service arm of the Oklahoma Attorney Generals Office. We address the questions concerns issues and complaints of Oklahoma citizens and try to resolve them to the best of our ability. Constituent Services also handles official Citizen Complaints lodged against either a person an agency or business or both. We can be contacted by the public though phone mail or email. Because of the wide scope of possible topics discussed with citizens we interact with nearly every division in the agency.
Duties and responsibilities include but are not limited to:
Respond to constituent inquiries and maintains constituent accounts according to specific guidelines and procedures.
Enter information into databases process letters to constituents and perform other general clerical services.
Perform accurate and timely data entry of constituent correspondence.
Review and route mail and other correspondence.
Communicate with the public.
Maintain a positive customer-service attitude and possess the ability to consistently exercise tact and courtesy.
Demonstrate interpersonal effectiveness while communicating with various internal and external constituencies.
Maintain knowledge of current events involving the Attorney General.
Utilize contracted technologies to record communications with and from the public.
Maintain an appropriate level of discretion when presented with confidential information.
Assist in Open Records requests
Qualifications:
Applicants must have excellent written and verbal communication skills and be proficient in Microsoft Office and Adobe Pro.
All applicants must agree in writing to complete and satisfactorily pass a background investigation.
The Oklahoma Office of the Attorney General is an equal employment employer and does not make hiring decisions on the basis of race sex/gender color age national origin genetic information religion or disability so long as the disability does not render the person unable to perform the essential functions of the position for which employed with a reasonable accommodation. If reasonable accommodations are needed to apply for this position please contact OAG Human Resources at or All employees of the Oklahoma Office of the Attorney General are at will employees.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information race religion color sex age national origin or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
