Overnight CCC Staff Pharmacist, Amazon Pharmacy
Overnight CCC Staff Pharmacist, Amazon Pharmacy
Posted on :
31-08-2025
Employer Active
1 Vacancy
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Job Description
Amazon Pharmacy is committed to building the future of pharmacy with innovative technology to deliver on being the earths most customer centric Pharmacy. To get there we need exceptionally talented bright and driven people to deliver this unique service with the highest quality. If you are passionate about the future of healthcare this is your chance to make history by joining the Clinical Customer Care team.
The Clinical Customer Care Team is an extension of the Customer Care Team in Salt Lake City. Pharmacists on the Clinical Customer Care Team act as the customer facing pharmacist and are the main source of clinical knowledge for our customers and for the Customer Care team.
Must have an active Registered Pharmacist license with the AZ Board of Pharmacy. Must reside in the state of Arizona. Must be able to commute to the Phoenix AZ office if necessary.
Key job responsibilities
Speaking with customers over the phone and via email about issues that are clinical in nature including but not limited to drug interactions adverse drug reactions new medication counseling and drug omission counseling
Outreaching to customers in response to voicemails left overnight for clinical issues
Supporting Customer Care and Clinical Customer Care phone agents with clinical questions that need to be answered.
Researching and completing customer requests via Zendesk tickets. These tickets can include but are not limited to approving packet sets adjusting customers shipping facility responding to customer emails and responding to customer callback requests
Investigating reporting and speaking with customers about potential Quality Related Events and PHI breaches
Researching and recommending OTC products for customers
Speaking with customers and addressing clinical complaints
Completing miscellaneous tasks as needed. These tasks can include but are not limited to prescription transfers speaking with medical offices verifying prescriptions and completing various billing related tasks
Maintain an advanced understanding of all PillPack and Amazon Pharmacys policies and procedures as well as products and services
Maintain confidentiality of all customer information
Collaboration with teammates and other overnight teams
Customercentric and commitment to quality
Participation in personal growth and development
Must have an active Registered Pharmacist license with the NH Board of Pharmacy
Strong interpersonal skills including professional written and verbal communication
Ability to apply clinical knowledge to customer situations in real time
Ability to work autonomously and proactively identify areas in needs of improvement
Ability to work within and navigate between multiple pharmacy systems
Critical thinking providing out-of-the-box solutions
Uphold Amazon Pharmacys Core Values and a passion for providing an exceptional customer experience
Flexible ability to adapt to change and adjust to changing demands
Doctor of Pharmacy (PharmD) degree or equivalent
1 years experience in a retail or mail order pharmacy setting
Active Pharmacist license with the HI Board of Pharmacy
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $93400/year in our lowest geographic market up to $161000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Clinical Customer Care Team is an extension of the Customer Care Team in Salt Lake City. Pharmacists on the Clinical Customer Care Team act as the customer facing pharmacist and are the main source of clinical knowledge for our customers and for the Customer Care team.
Must have an active Registered Pharmacist license with the AZ Board of Pharmacy. Must reside in the state of Arizona. Must be able to commute to the Phoenix AZ office if necessary.
Key job responsibilities
Speaking with customers over the phone and via email about issues that are clinical in nature including but not limited to drug interactions adverse drug reactions new medication counseling and drug omission counseling
Outreaching to customers in response to voicemails left overnight for clinical issues
Supporting Customer Care and Clinical Customer Care phone agents with clinical questions that need to be answered.
Researching and completing customer requests via Zendesk tickets. These tickets can include but are not limited to approving packet sets adjusting customers shipping facility responding to customer emails and responding to customer callback requests
Investigating reporting and speaking with customers about potential Quality Related Events and PHI breaches
Researching and recommending OTC products for customers
Speaking with customers and addressing clinical complaints
Completing miscellaneous tasks as needed. These tasks can include but are not limited to prescription transfers speaking with medical offices verifying prescriptions and completing various billing related tasks
Maintain an advanced understanding of all PillPack and Amazon Pharmacys policies and procedures as well as products and services
Maintain confidentiality of all customer information
Collaboration with teammates and other overnight teams
Customercentric and commitment to quality
Participation in personal growth and development
Must have an active Registered Pharmacist license with the NH Board of Pharmacy
Strong interpersonal skills including professional written and verbal communication
Ability to apply clinical knowledge to customer situations in real time
Ability to work autonomously and proactively identify areas in needs of improvement
Ability to work within and navigate between multiple pharmacy systems
Critical thinking providing out-of-the-box solutions
Uphold Amazon Pharmacys Core Values and a passion for providing an exceptional customer experience
Flexible ability to adapt to change and adjust to changing demands
Doctor of Pharmacy (PharmD) degree or equivalent
1 years experience in a retail or mail order pharmacy setting
Active Pharmacist license with the HI Board of Pharmacy
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $93400/year in our lowest geographic market up to $161000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Staff IC
Employment Type
Full-Time
Key Skills
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