Operations Specialist I
Operations Specialist I
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Salary Not Disclosed
1 Vacancy
Job Description
Company Details
Berkley Financial Specialists a member of W.R. Berkley Corporation is dedicated to providing customized comprehensive insurance solutions and outstanding customized personalized service to financial institutions. We offer bond and management liability coverages.
Our Berkley Crime division provides crime related insurance products to commercial organizations financial institutions and governmental entities.
All products are underwritten on an admitted basis on behalf of W.R. Berkley Corporation member insurance companies which carry A.M. Best and S&P A ratings and A.M. Best Financial Size Category XV.
- User Acceptance Testing rigorous functional and regression testing of policy administration workflow and other support systems to ensure that new functionality works as desired and validate existing functionality preventing serious business disruptions; End to End testing coordination for system changes that impact multiple systems or downstream data warehouse repositories
- Administration frontline support as a subject matter expert for policy administration workflow and other support systems to answer questions and help users troubleshoot systems issues
- Documentation responsible for maintenance of internal Workflow Handbook (Operations Underwriting and Claims) as well as Standard Operating Procedures (SOP) files for offshore resources
- Coordinate forms management for all Lines of Business/Product including maintaining up-do-date wording in designated library and testing/implementation in policy administration system
- Onboarding: New User Orientation to policy administration workflow and other support systems (full training to be arranged/provided by hiring manager) Support Hiring Managers with IT set-up or general onboarding process
- General Support IT Troubleshooting (distribution lists shared mailboxes etc.)
- Innovation participate in cross-functional innovation teams to develop innovation behaviors/skills and drive positive change; assist in coordinating use cases and resources to nurture AI adoption across the company
- Ad Hoc Projects support special projects when needed and subject to supervisor direction
Qualifications
- Bachelors Degree from a four-year college or university (preferred).
- Three or more years of insurance industry/related experience and/or training.
- Basic computer skills including Microsoft Word Microsoft Excel and other related programs.
Additional Qualifications:
- Attention to detail.
- Professional and effective communication skills.
- Comfortable working both independently and in a team environment.
- Willingness to learn.
- Capable of balancing multiple projects with competing priorities.
- Ability to work in a fast-paced environment and respond quickly when necessary.
- Skilled in effective collaboration and evidence-based decision-making.
- Familiarity with User Acceptance Testing processes creating workflow documentation OneNote and Excel/Power BI (preferred).
The Company is an equal employment opportunity employer.
Additional Company Details
The company offers a competitive compensation plan and robust benefits package for full time regular employees including:
Base Salary Range: 72k-$85k
Eligible to participate in annual discretionary bonus
Benefits include: Health dental vision dental life disability wellness paid time off 401(k) and profit-sharing plans
The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment.
Required Experience:
Unclear Seniority
Employment Type
Unclear
