Customer Service Officer (Engine Rental)
Customer Service Officer (Engine Rental)
Posted on :
31-08-2025
Employer Active
1 Vacancy
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Job Description
Date Posted:
Country:
SingaporeLocation:
10 Loyang Crescent SingaporePosition Role Type:
UnspecifiedWhat You Will Do
- Manage shop engine and rental engine events for customers across the Asia Pacific region.
- Communicate customer requirements and expectations clearly to relevant departments within P&WC to coordinate rental engine support and shop inductions.
- Collaborate with cross-functional teams (Sales Programs LeaseCo Shop) to meet customer needs evaluate options and develop effective support solutions.
- Provide after-hours and weekend support for AOG (Aircraft on Ground) situations as required.
- Ensure all customer queries are addressed and responded to in a timely and professional manner.
- Participate in regular network meetings to provide updates on engine deployment availability and shop status.
- Liaise with customers to manage 3-month forecasts for rental engine needs and scheduled/ unscheduled shop visits.
- Utilize tools and systems such as SAP CRM EMF and SharePoint to manage data and communication.
- Build and maintain strong trust-based relationships with customers throughout the region.
- Participate in cost reduction initiatives and other continuous improvement projects.
Qualifications You Must Have
- Diploma in Engineering Business or any other related field.
- Min 2 years of relevant customer service experience.
- Candidates without prior experience are welcome to apply as training will be provided.
- Demonstrates a mature disposition strong business acumen and excellent interpersonal skills.
- Able to work independently at times and support off-hours Aircraft on Ground (AOG) requests.
- Strong analytical skills with the ability to assess customer requirements and identify opportunities.
- Excellent verbal and written communication skills with the ability to build and maintain long-term customer relationships.
Qualifications We Prefer
- Supply Chain and Logistics experience on international shipments and warehousing management.
- Understanding of engine leasing or maintenance repair & overhaul (MRO) operations.
- Proficient in Microsoft Office applications and SAP systems.
What We Offer
- Career and skills development opportunities.
- Employee scholarship program for further education.
- Comprehensive health medical and dental benefits.
- On-the-job training and in-house/external certifications.
- Competitive remuneration package.
- Allowance and overtime benefits where applicable.
- Company transport provided.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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